April Strunk
Mount Perry,OH
Summary
Detailed oriented Patient Access Representative with the ability to handle multiple task simultaneously. Maintains high standards of ethics and professionalism to adhere to policy and procedures to follow HIPAA guidelines. Excellent communication skills and an empathic nature to provide compassionate, and superior patient service. Knowledgeable in medical terminology, scheduling and insurance coverage. Seven years of experience using the Epic system.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Genesis Healthcare System
12.2016 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Collected payments totaling $212,000 for 2022, and $192,000 for 2023.
Office Assistant
Boy Scouts Of America
04.2015 - 03.2017
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Associate of Applied Science - Health Information Management
Zane State College
Zanesville, OH05.2015
Skills
- HIPAA Compliance
- Financial Procedures Adherence
- Patient Registration
- Patient Check-In
- Scheduling Diagnostic Procedures
- Multitasking and Organization
- Payment Collection
Timeline
Patient Access Representative
Genesis Healthcare System
12.2016 - Current
Office Assistant
Boy Scouts Of America
04.2015 - 03.2017
Associate of Applied Science - Health Information Management
Zane State College