April Sullivan
Chicago,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Boutique Owner
Aria Christine, Self Employed
Orlando , FL
01.2021 - Current
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase Aria Brand products with eye-catching displays.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Built boutique's reputation for effectively serving Aria's customers through careful staff management, effective customer relations and smooth service delivery.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Consulted with customers to assess needs and propose optimal solutions.
Truck Driver
Self-employeed
Chicago, IL
04.2019 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
Premier Solutions Support Technician
Asurion
Orlando, Fl
02.2018 - 03.2019
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
Aon Hewitt
09.2014 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Flight Attendant
Frontier Airlines
11.2016 - 08.2017
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Lead Customer Care Associate
Hilton Grand Vacations Club
05.2016 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Managed and motivated employees to be productive and engaged in work.
Education
No Degree - Business (Fashion)
Northeastern Illinois University
Chicago, ILSkills
- Account Administration
- Mobile Device Repair
- Desktop Support
- Service Schedule Coordination
- Project Coordination
- Truck Driving
- Customer Engagement
- Brand Awareness
Timeline
Boutique Owner
Aria Christine, Self Employed
01.2021 - Current
Truck Driver
Self-employeed
04.2019 - Current
Premier Solutions Support Technician
Asurion
02.2018 - 03.2019
Flight Attendant
Frontier Airlines
11.2016 - 08.2017
Lead Customer Care Associate
Hilton Grand Vacations Club
05.2016 - 11.2016
Customer Service Representative
Aon Hewitt
09.2014 - 01.2018
No Degree - Business (Fashion)
Northeastern Illinois University