April Sullivan
Fort Worth
Summary
Adaptable professional with a proven ability to quickly assimilate knowledge and thrive in dynamic environments. Core competencies include agile learning, effective application of new skills, and a strong commitment to continuous improvement. Successfully navigates change to drive team success and enhance productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Homegoods/TJX
Fort Worth
01.2024 - Current
- Maintained accurate records of employee attendance and performance reviews.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Trained and mentored new hires on company policies, procedures, and safety protocols
- Conducted regular audits to ensure compliance with regulatory requirements and internal quality standards
- Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback
- Supervised a team of 30 operations staff, ensuring efficient and smooth daily operations
- Ensured compliance with all safety regulations in the workplace.
- Implemented new operational procedures, resultingin an increase in process efficiency.
General Warehouse Associate
HomeGoods Distribution Center
Fort Worth
08.2023 - 01.2024
- Relocated goods from dock area to appropriate storage locations.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Prioritized tasks and allocated resources effectively to address the most critical issues first.
- Shared information and resources to support problem-solving strategy.
- Prepared detailed reports summarizing problem analysis, solutions, and results.
- Documented processes related to problem resolution and created training materials for new staff members.
Sales Associate
Ace Hardware
Fort Worth
05.2021 - 06.2023
- Placed special orders or called other stores to find desired items.
- Worked with fellow sales team members to achieve group targets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Attended weekly team meetings to review performance goals and objectives.
General Manager
Cook Out Restaurants
Murray
10.2015 - 12.2016
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Delegated work to staff, setting priorities and goals.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Assistant Manager
Panera Bread
Paducah
11.2013 - 10.2015
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor's degree - Nursing
The University of Texas at Arlington
Arlington, TX03.2024
Associate Degree - Nursing
East Central College
Union, MO07.2011
High school diploma or GED - Required
Rolla High School
Rolla, MO05.2004
Skills
- Team Training Programs
- Performance management
- Inventory management
- Procedural development
- Conflict resolution
- Customer service
- Time management
- Problem solving
- Safety compliance
- Employee engagement
- Effective Team Leadership
- Coaching and mentoring
- Product and service sales
- Retail operations
Certification
- Food Handler Certification, Ongoing
- Driver's License, Ongoing
- Forklift Certification, 09/01/23 to 10/31/26
- TSP (turret truck) certification, 09/01/23 to 10/31/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Supervisor
Homegoods/TJX
01.2024 - Current
General Warehouse Associate
HomeGoods Distribution Center
08.2023 - 01.2024
Sales Associate
Ace Hardware
05.2021 - 06.2023
General Manager
Cook Out Restaurants
10.2015 - 12.2016
Assistant Manager
Panera Bread
11.2013 - 10.2015
Bachelor's degree - Nursing
The University of Texas at Arlington
Associate Degree - Nursing
East Central College
High school diploma or GED - Required
Rolla High School