April Sumner
Waterloo,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Quality Engineer
Creative Liquid Coatings
Kendallville, IN
08.2022 - Current
- Advised customers on use of products or services.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Prepared detailed reports outlining findings from investigations into customer complaints or other sources of information.
- Communicated with clients and coworkers about analysis results.
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Performed root cause analysis for detected faults and developed corrective actions.
- Conducted internal audits to ensure compliance with regulatory requirements and company policies and procedures.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
Quality Technician II
Mobex Global
Edon, OH
10.2009 - 02.2022
- Ran CMM, Read blueprints, Gauge parts, Fix gauges, Inspect parts, Did monthly scrap, Etc.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Calibrated, validated or maintained laboratory equipment.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Performed visual inspections of finished products.
- Trained employees in proper equipment use and product testing procedures.
- Identified and troubleshot equipment problems.
- Performed visual and dimensional inspections on manufactured parts.
- Maintained lab cleanliness and safety standards.
- Performed calibration checks on measuring instruments used in the production process.
- Identified quality problems and recommended solutions.
- Analyzed issues and recommended corrective actions to improve final results.
Education
GED - Manufacturing
Northrop High School
Fort Wayne, IN01-2001
Skills
- Blueprint Reading (10 years)
- CNC (10 years)
- Calipers (10 years)
- Coordinate Measuring Machine (10 years)
- Micrometer (10 years)
- Quality Inspection (10 years)
- Manufacturing (10 years)
- Quality Assurance (10 years)
- Quality Audits (10 years)
- PPAP (5 years)
- APQP (5 years)
- Root Cause Analysis (10 years)
- Quality control (10 years)
- Quality assurance (10 years)
- CNC (10 years)
- Coordinate measuring machine (10 years)
- Manufacturing (10 years)
- Blueprint reading (10 years)
- Customer service(10 years)
- Team Collaboration (10 years)
- Issue Resolution (10 years)
- Attention to Detail (10 years)
- Failure Investigation and Analysis (10 years)
- Documentation and Reporting (10 years)
- Critical Thinking (10 years)
- Relationship Building (10 years)
- Non-Conformance Reports(10 years)
- Inspection Processes (10 years)
- Continuous Improvement (10 years)
- Process Control Documentation (10 years)
- Customer Service (10 years)
- Quality Processes (10 years)
- Root Cause Identification (10 years)
Timeline
Quality Engineer
Creative Liquid Coatings
08.2022 - Current
Quality Technician II
Mobex Global
10.2009 - 02.2022
GED - Manufacturing
Northrop High School