Hi, I’m
April Sumner
Coeur d'Alene,ID
Summary
Skilled professional with extensive experience in bookkeeping and exceptional customer service skills. Highly productive, diligent, and committed to resolving discrepancies. Passionate about upholding company values and working collaboratively with team members to achieve shared goals. Experienced supervisor with a track record of providing quality customer support, leading and motivating teams to achieve optimal performance. Detail-oriented team player with exceptional organizational skills and a positive attitude.
Overview
16
years of professional experience
Work History
North Idaho Eye Institute
Medical Billing and Collections Specialist
06.2021 - Current
Job overview
- Provide customer service for billing-related questions.
- Verify Insurance / Submit Insurance for pre-authorization
- Resubmitting denied claims after identifying any errors to achieve financial targets and reduce outstanding debt by 23%.
- Collect payments and applied them to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Monitored outstanding invoices and performed collections duties.
North Idaho Eye Institute
Janitorial Services Supervisor
01.2018 - 06.2020
Job overview
- Executed daily operations of housekeeping staff in medical office settings with multiple clinics,
- Trained and mentored all new personnel to maximize quality of service and performance.
- Mentored all staff on equipment and safety hazards.
- Increased employee performance by 10% through effective supervision, evaluations, goal setting, and training.
- Demonstrated extensive knowledge of operating room cleaning standards and infection prevention.
Kootenai Health
EVS Supervisor
06.2015 - 02.2020
Job overview
- Developed and implemented detailed housekeeping standards and training guild lines to promote cleanliness standards for guest rooms and common, improving workflow and room turnover with hands-on, proactive management style.
- Mentored newly hired employees on operating equipment and safety and developed training manuals for reference.
- Created successful work schedules for over 50 team members maintaining deadlines and fully staffed shifts.
- Identified individual employees' unique work styles and adapted management methods.
- Performed annual evaluations and reviews
- I facilitated clear and productive communication between team members and leaders of the organization, resulting in fewer misunderstandings and missed deadlines.
North Idaho Janitorial Services
Operations Manager
03.2007 - 01.2016
Job overview
- Managed entire business process to ensure efficiency and profitability.
- Managed over 45 different commercial accounts throughout Inland North West.
- Optimized team hiring, training, and performance.
- Achieved sales goals, increased revenue and profits through productive strategy development and organizational leadership.
- Input income and expense details into database to track business finances and address variances.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Consulted with customers to assess needs and propose optimal solutions.
- Employed prompt decision-making and in-depth research to resolve issues.
Education
Colorado State University - PuebloPueblo, CO
Bachelor of Science from Healthcare and Administration, and Management
12.2022
University Overview
- Undergraduate in Project Management
- The National Society of Leadership
- Golden Key International Honor Society in Business
- Sigma Beta Delta Honor International Honor Society
- 3.76 GPA
Skills
- Excellent Customer Service
- Awarded Top Quartile award for employee engagement for four years
- Interpersonal Skills
- Administration and management skills
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Training and Development
- Microsoft Office-excel, PowerPoint, Outlook, and more
- Evaluate performance and provide feedback
- Collections Procedures
Timeline
Medical Billing and Collections Specialist
North Idaho Eye Institute
06.2021 - Current
Janitorial Services Supervisor
North Idaho Eye Institute
01.2018 - 06.2020
EVS Supervisor
Kootenai Health
06.2015 - 02.2020
Operations Manager
North Idaho Janitorial Services
03.2007 - 01.2016
Colorado State University - Pueblo
Bachelor of Science from Healthcare and Administration, and Management
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