April Surman-Oliger
Vancouver,WA
Summary
Hardworking and motivated job seeker with strong organizational skills eager to re-enter the workforce. Desire to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Access Rep. - Inpatient (Admitter)
Legacy Salmon Creek Medical Center
07.2006 - 04.2008
- Greeted and assisted inpatients with check-in procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's electronic medical record.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Patient Access Rep. - Emergency Dept. (Admitter)
Legacy Salmon Creek Medical Center
07.2005 - 07.2006
- Greeted and assisted all emergency department patients with check-in procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's electronic medical record.
- Collected all copayments and payments as required. Stayed calm under pressure and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Provided excellent customer service to patients and medical staff.
Medical Office Assistant
Vancouver OB-GYN (now Defunct)
03.2002 - 12.2004
- Provided additional coverage for both switchboard and scheduling staff.
- Ongoing use of MS Word and Excel for various duties.
- Audited employees during training probationary period.
- Assisted medical staff with: filing, lab and pathology retrieval, lab requisitions.
- Distributed daily schedules to medical staff.
- Copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated referrals through insurance and other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Referral Coordinator
Vancouver OB-GYN (now Defunct)
03.1997 - 02.2002
- Coordinated all incoming referrals and medical records.
- Pre-registered all new patients
- Continuously audited data entry of all demographic and insurance data.
- Verified insurance benefits for various types of patient procedures.
- Managed provider credentialing.
- Developed training manuals for office positions.
- Trained all new office staff.
- Supported scheduling and switchboard staff.
Scheduler and Front Desk Receptionist
Vancouver OB-GYN (now Defunct)
11.1995 - 11.1997
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed patient flow and triage calls to prioritize patient needs.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for multi-physician clinic, scheduled appointments, and handled patient inquiries.
Education
Bachelor of Science - General Sciences (Biology, Zoology, Geology)
Washington State University
Pullman, WA12.1991
Associate of Science - General Arts And Sciences
Clark Community College
Vancouver, WA05.1989
Skills
- Excellent communication and interpersonal skills
- Enter patient information into databases and maintain accurate records
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Compassionate and patient
- Electronic Health Records Systems
- Patient Registration
- Regulatory Compliance
- EMR Updating
- Admitting Coordination
- Medical Terminology
- Information Collection
Timeline
Patient Access Rep. - Inpatient (Admitter)
Legacy Salmon Creek Medical Center
07.2006 - 04.2008
Patient Access Rep. - Emergency Dept. (Admitter)
Legacy Salmon Creek Medical Center
07.2005 - 07.2006
Medical Office Assistant
Vancouver OB-GYN (now Defunct)
03.2002 - 12.2004
Referral Coordinator
Vancouver OB-GYN (now Defunct)
03.1997 - 02.2002
Scheduler and Front Desk Receptionist
Vancouver OB-GYN (now Defunct)
11.1995 - 11.1997
Bachelor of Science - General Sciences (Biology, Zoology, Geology)
Washington State University
Associate of Science - General Arts And Sciences
Clark Community College
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