April Sutch
St Louis Park,MN
Summary
Striving to add to an organization that can utilize my 15+ years' experience in training, financials, hospitality and team building. Experienced and enthusiastic with track record of success across wide range of restaurant technology and operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior POS Consultant
Brigado
10.2022 - 11.2024
- Oracle/Simphony Reporting and Analytics Manager
- Simphony EMC data mapping, menu building, analysis
- On site training for executives, managers, team members during new restaurant openings.
- Project management
- Evaluated client needs and expectations, establishing clear goals and execution.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Helpdesk support and oncall rotation
Level 3 POS Systems Specialist
BBQ Holdings
04.2022 - 09.2022
- Simphony EMC menu building
- Oracle/Simphony Reporting and Analytics Manager
- Project management
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Implemented system upgrades to maintain performance levels and accommodate business growth.
- Provided on site training during POS roll outs - Franchise and Corporate
POS Field Trainer
BBQ Holdings
01.2021 - 04.2022
- Built training materials and program for Company wide POS roll out
- Collaborated with management to identify specific training needs and develop targeted programs.
- Post roll out follow up to ensure all restaurant needs are complete
- Provided onsite, hands on training for executives, managers, team members during POS conversion.
- Reporting and Analytics Manager
- Helpdesk and on call rotation
General Manager
Famous Dave's
11.2018 - 01.2021
- Oversee operations in full service restaurant with 60+ staff/$4m per year operation
- Responsible for Manager Development, Sales growth, P&L, Budgeting, etc
- Upon entering my position, labor weekly average was 26-27% with overtime weekly
- Current labor average of 19.5%-20.2% and zero overtime weekly
- Sales Systems used: EZ Cater, Monkey, OLO, Foodsby, Door Dash, Bite Squad, Uber Eats, Post mates
- Operational systems: ADP, Talent Reef, Decision Logic, Hot Schedules, Micros & Brink POS, Word, Excel, PowerPoint
- Training: Primary Training location for the company
- Oversaw the training of managers through the 8 week Manager in Training Program
- Both Franchise and Corporate trainees from around the country, UAE, Puerto Rico, Canada
- Trained 30+ corporate executives, owner/operators, and corporate staff
- Multiple Internal promotes to various positions within the organization
- Each manager on my team started as an hourly employee within our restaurant
- Testing: w/ other departments to verify before system wide rollouts
- Food: verified new products are feasible for operations
- Menu: Assisted in finalizing menu versions after extensive testing
- Operational Systems: Implemented, tested, verified cost management program, prep list process, payroll
- Packaging: Tested various to-go packaging and dine-in plate ware
Assistant Manager
Famous Dave's
08.2015 - 11.2018
- Front of House manager - led a team of 40 employees including service, bar, host, togo, and catering
- Team lead on new Point of Sale roll out across the company
Corporate trainer/shift leader/server
Famous Dave's
03.2011 - 08.2015
- Traveled to and assisted in opening six restaurants for the company
- Shift supervisor
- Trained 40+ employees as an hourly employee
Education
Certificate of Completion - Office Management, Pastoral Studies
Go Ministries International
Minneapolis, MN09-2006
High School Diploma -
Century High School
Bismarck, ND05-2004
Skills
- Simphony Point of Sale, Reporting and Analytics, Enterprise Management
- Microsoft Office Suite
- Training - Onsite and Materials
- Team leadership & development
- Client relationships
- Project implementation
- Forecasting and reporting
- Data analytics
Certification
- ServSafe Certification
- State of Minnesota Food Safety Manager
Timeline
Senior POS Consultant
Brigado
10.2022 - 11.2024
Level 3 POS Systems Specialist
BBQ Holdings
04.2022 - 09.2022
POS Field Trainer
BBQ Holdings
01.2021 - 04.2022
General Manager
Famous Dave's
11.2018 - 01.2021
Assistant Manager
Famous Dave's
08.2015 - 11.2018
Corporate trainer/shift leader/server
Famous Dave's
03.2011 - 08.2015
Certificate of Completion - Office Management, Pastoral Studies
Go Ministries International
High School Diploma -
Century High School
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