April Swearingen
Dublin,GA
Summary
Dynamic retail associate with a proven track record at Goodwill, excelling in customer engagement and cash handling accuracy. Recognized for implementing effective merchandising strategies that boosted sales and enhanced customer satisfaction. A proactive team player committed to delivering exceptional service and fostering strong relationships, ensuring a welcoming shopping environment.
Overview
6
6
years of professional experience
Work History
Retail Associate
Goodwill
Dublin, GA
06.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of sales floor, enhancing overall shopping environment.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Implemented visual merchandising strategies to attract customers and promote featured items.
- Participated in community outreach programs, promoting Goodwill's mission and services effectively.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sanitation Specialist
Polar Beverage South
Fitzgerald, GA
01.2021 - 11.2022
- Ensured compliance with sanitation standards and regulations to maintain safe food handling practices.
- Operated industrial cleaning equipment to maintain cleanliness across production areas.
- Conducted routine inspections to identify potential hazards and implement corrective actions.
- Collaborated with team members to develop efficient sanitation schedules and workflows.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
- Documented sanitation activities and maintained accurate records for compliance audits.
- Assisted in developing strategies to improve sanitation processes and reduce downtime.
- Improved overall facility hygiene by training staff on proper sanitation techniques and procedures.
- Maintained a clean and organized work environment, ensuring compliance with health codes and regulations.
- Completed preventive maintenance on Type equipment for cleaning, increasing lifetimes and decreasing sanitation supply costs.
- Sanitized Type products before shipment, continuously inspecting quality and cleanliness to uphold high standards of service.
- Cleaned Type equipment according to strict company specifications, closely monitoring chemical use for safety and efficiency.
- Demonstrated adaptability when faced with unexpected challenges, working effectively under pressure to maintain high levels of cleanliness throughout the facility.
- Collaborated with team members to develop efficient sanitation processes for optimal cleanliness.
- Played an integral role in achieving company audit scores above industry benchmarks through diligent attention to detail in all aspects of job performance.
- Reduced risk of contamination by conducting regular inspections and thorough cleaning of equipment.
- Managed inventory of specific cleaning supplies and made orders in time to maintain flow of cleaning and sanitation practices.
- Increased operational efficiency by cross-training in multiple departments, providing a well-rounded understanding of the company''s sanitation needs.
- Increased productivity by streamlining sanitization processes for various production lines.
- Conducted audits of facility cleanliness, identifying areas for improvement and recommending corrective actions.
- Worked closely with Type equipment, cleaning and performing repairs to maintain functionality.
- Adjusted plans based on changing building and product conditions, remaining on schedule while prioritizing tasks effectively.
- Tested surfaces and Type areas for bacteria and mold to choose accurate tools and supplies for cleaning.
- Kept accurate inventory records, ensuring the timely reordering of necessary cleaning supplies and equipment parts as needed.
- Supported company sustainability initiatives by utilizing eco-friendly cleaning products and methods.
- Assisted in the development of new sanitation policies and guidelines to meet evolving industry standards.
- Maintained overall cleanliness of Type environment, collaborating closely with employees and supervisors to continuously meet needs.
- Contributed to a positive work culture by maintaining open lines of communication with colleagues regarding sanitation concerns or suggestions for improvement.
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
- Ensured quality control through meticulous documentation of sanitation practices and results.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of sanitation management.
- Removed trash and debris from work areas quickly to avoid accidents and maintain appearances.
- Performed routine maintenance on sanitation equipment, prolonging its lifespan and effectiveness.
- Enhanced workplace safety by implementing comprehensive sanitation protocols and procedures.
- Mitigated potential hazards by promptly reporting any observed deficiencies or violations related to cleanliness or equipment functionality.
- Minimized downtime during production shifts by quickly addressing any sanitation issues that arose.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Cash register operation
- Reliability and punctuality
- Merchandise display
- Approachability
- Proactivity
- Self-directed learning
- Sales proficiency
- Loss prevention
- Brand representation
- Sales promotion
- Loss prevention awareness
- Promotional strategies
- Product merchandising
- Able to lift number lbs
- Point of sale systems
- Shelf recovery
- Hospitality and accommodation
- Damaged goods processing
- Teamwork and collaboration
- Time management
- Customer service
- Customer assistance
- Problem-solving
- Teamwork
- Cash handling
- Stocking and receiving
- Relationship building
- Conflict resolution
- Flexible schedule
- Product knowledge
- Retail store operations
- Money handling
- Store opening and closing
- Retail sales
Timeline
Retail Associate
Goodwill
06.2025 - Current
Sanitation Specialist
Polar Beverage South
01.2021 - 11.2022
Bachelor of Science - Psychology
Southern New Hampshire University