Supervisor
APRIL TAFT
Kane Logistics
Scranton, pa,PA
15
years of professional experience
Experienced and accomplished office lead seeking to advance career utilizing strong leadership skills with ability to work well and motivate a team environment within a well established organization.
Work History
Lead Customer Service Representative
13 Years 2 Months- Planned schedules and workflows based on expected customer demands.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Communicated professionally with colleagues and supervisors.
- Welcomed, greeted drivers and guests.
- Cross-trained and provided back up for management.
- Promptly responded to inquiries and requests from prospective customers.
- Utilized Railconnect, Soften, WMS and Microsoft excel systems for daily operations
- Communicate effectively via email and/or phone
- Conduct daily meeting at beginning of shift; addressing safety and daily goals.
- Responsible for all office operations.
Customer Service Representative
2 Years 3 Months- Performed excellent customer service
- Initial point of contact for drivers and visitors.
- Processed all inbound and outbound paperwork.
- Communicated effectively via email and phone.
Education
High School Diploma
Skills
Proficient in Microsoft programs
WMS
Railconnect
Softeon and Yard Management Systems.
Excellent verbal and written communication skills
Data entry
Problem solving
Multitasking
Decision making
Attention to detail
Accomplishments
- Hired on as Kane employee
- Promoted to Lead
- Cross-trained to cover supervisors
Timeline
Lead Customer Service Representative
Kane Logistics
09.2013 - CurrentRead More
Customer Service Representative
Select Staffing Agency/ Kane
06.2011 - 09.2013Read More
West Scranton High School
High School Diploma
Read More