April Tatum
Detroit,MI
Summary
Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills.
Overview
17
17
years of professional experience
Work History
Customer Service
Whirlpool
01.2023 - Current
- Documented, researched and resolved customer service issues.
- Maintained customer records by updating account information in database.
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Answered inbound calls to handle various concerns, set appointments
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Answered customer inquiries via phone, email, and chat.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided quality customer service to earn satisfaction ratings of 96%.
SECURITY
Securitas Security
01.2022 - 01.2023
- Inspect and patrol premises regularly, monitor property entrance, authorize entrance of people and vehicles, answer questions for clients and visitors, answer phone and transfer calls, make reports, work in high pace environment
- Enforced security procedures for recording visitors, suppliers and other guests.
- Oversaw building security, opened and closed premises and addressed concerns with security personnel.
- Helped maintain security by verifying individual and group tickets.
- Monitored security and user access to identify possible intrusions.
- Oversaw work of on-site security staff to maintain optimal guest security standards.
- Reduced department shrink 85% by training staff to follow security procedures and plans, verifying operational status of department security cameras and conducting regular audits.
SALES ASSOCIATE
Marshalls
01.2018 - 01.2019
- Prepare boxes for shipping, putting items in boxes, keeping a safe and clean work environment.
- Created great customer experiences with personalized sales support.
- Supported team with receiving, pricing and merchandising.
- Resolved customer concerns using strong communication and conflict management skills.
- Processed payments quickly to keep customer flow moving.
- Rotated stock using clearance markdowns and special sales promotions.
- Updated inventory records regularly using store management software.
CABIN CLEANER
Accufleet International
01.2013 - 01.2017
- Cleaning the aircraft, giving out assignments to the agents, making sure the aircraft is secure, training and development, providing a clean and professional atmosphere for employees
- Kept aircraft moving and on-schedule with quick service work.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
ASSISTANT MANAGER / LEASING CONSULTANT
Georgia Clinic
01.2012 - 01.2013
- Scheduling of appointments, setup exam rooms, triage, phlebotomy, EKG, chest X-rays, glucose testing, charting and filing
- Provided performance and motivational feedback to employees.
- Supported senior managers with day-to-day operational requirements.
- Monitored and documented team success through regular performance evaluations.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Coordinated employee schedules to provide adequate staff coverage.
- Collaborated with upper management to develop and implement business improvements.
- Supported recruiting, training, and professional development efforts.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Supervised team of employees, providing guidance and support for their professional development.
- Resolved customer complaints or issues in timely manner.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
- Assisted with hiring, training, and evaluating new staff members.
Mail Clerk
HERITAGE PROPERTY MANAGEMENT
01.2009 - 01.2011
- Filing Documents, shipment preparations, used FedEx and UPS Software, assisted with Administrative Staff
- Tracked packages using online tools and communicated delivery statuses to internal customers.
- Sorted incoming mail by department, location, and recipient.
- Collected outgoing mail from various departments and prepared it for shipment.
- Collaborated effectively with team members on large-scale projects requiring coordination across multiple departments.
- Kept work area clean, organized, and hazard-free for safety purposes.
- Identified opportunities to streamline mailing processes and improve efficiency within mailroom.
- Coordinated with shipping carriers such as UPS, FedEx, and USPS to resolve delivery issues or delays.
- Maintained accurate records of incoming and outgoing mail.
- Delivered mail to appropriate recipients within organization.
Education
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZ09-2029
MEDTECH COLLEGE
Atlanta, GA01.2014
Skills
- Customer Service
- Customer service standards
- Customer service documentation
- Customer Service Management
- Customer Service and Engagement
- Call Center Customer Service
- Customer service and support
- Customer service and satisfaction
- Service-oriented
- New Hire Training
- Effective Communication
- Time Management
- Active Listening
- Problem Solving
- Customer service abilities
- Client relations and customer service
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- CCTV monitoring
- Surveillance
- Emergency response
- Patrol operations
- Security screenings
- Visitor tracking
- Electronic surveillance
- Document management
- Crime prevention
- Crisis management
- Emergency management
- Dispatch
- Background checks
- Identification verification
- Shift work experience
- Alarm monitoring
- Access badge distribution
- Work ethic
- De-escalation techniques
Timeline
Customer Service
Whirlpool
01.2023 - Current
SECURITY
Securitas Security
01.2022 - 01.2023
SALES ASSOCIATE
Marshalls
01.2018 - 01.2019
CABIN CLEANER
Accufleet International
01.2013 - 01.2017
ASSISTANT MANAGER / LEASING CONSULTANT
Georgia Clinic
01.2012 - 01.2013
Mail Clerk
HERITAGE PROPERTY MANAGEMENT
01.2009 - 01.2011
Bachelor of Science - Social Work
University of Phoenix
MEDTECH COLLEGE
ADDITIONAL INFORMATION
Customer Service Oriented, Multitasking, Receptionist, Active user of MS Office Suite, Adaptability, Collaboration, Strong Work Ethics