April Taylor
Kent,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Program Manager
ViaQuest Behavioral Health
Akron, OH
06.2021 - Current
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw program compliance with requirements, schedule and budget.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Managed external client and business partner relationships.
- Assessed accurate and relevant information for fact-based decision making.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Implemented plans designed for individual's specific needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
Resident Assistant
Pinnacle
Ravenna, OH
05.2020 - 06.2021
- Completed routine rounds, checking with residents to meet care needs.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported residents to activities and meals.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Devised various activities for social, educational and recreational resident programs.
- Served as positive role model for diverse group of individuals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted regular rounds to keep residents and areas safe and secure.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed and deepened relationships with residents and fellow staff.
- Answered telephones and routed calls or delivered messages.
- Developed and coordinated educational programs for residents.
- Observed students to detect and report unusual behavior.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Counseled students in handling family, financial and educational problems.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Chaperoned group-sponsored trips and social functions.
Education
Associate of Applied Science - Criminal Justice
05.2009
Skills
- Supply Chain Management
- Revenue Growth
- Business Development
- Compliance Enforcement
- Resource Management
Timeline
Program Manager - ViaQuest Behavioral Health
06.2021 - Current
Resident Assistant - Pinnacle
05.2020 - 06.2021
Fortis College - Cuyahoga Falls - Associate of Applied Science, Criminal Justice