April Taylor
Coral Springs
Summary
Dedicated and pleasant candidate with a diverse range of skills and expertise, including customer satisfaction, strong data entry, medical knowledge, and exceptional assistant qualities. Excellent listening skills and a strong willingness to learn quickly facilitate rapid acquisition of new experiences and skills. Demonstrates remarkable adaptability to processes and environments. Former SAHM go-getter who has:
* Most recent experience training AI models (2 years - Remote)
* 20+ Years Customer Service experience
* 6+ Years experience in office/assistant/bookkeeping/scheduling setting.
* Completed courses for medical transcription and billing/coding.
* Experience in voice over/narration and audio editing using Adobe Audition.
Overview
28
28
years of professional experience
Work History
AI Data Trainer
Outlier
Remote
03.2023 - Current
- Assisted in creating natural language processing models that effectively processed complex text data for sentiment analysis purposes.
- Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
- Contributed ideas during team meetings which led to new approaches being adopted in ongoing projects successfully increasing project efficiency levels.
- Developed strong communication skills through regular interactions with team members, supervisors, and other stakeholders involved in AI projects.
- Assisted in designing an AI-powered chatbot, leading to enhanced user experience and increased customer satisfaction.
- Utilized deep learning techniques to analyze unstructured data sets, revealing hidden trends and patterns valuable for decision making processes.
- Analyzed large datasets using advanced statistical methods, providing valuable insights for business strategy development.
- Trained neural networks for image recognition tasks, enhancing the overall system''s ability to accurately identify objects within images.
- Enhanced AI model accuracy by refining training data and implementing optimization techniques.
- Actively participated in weekly progress meetings, providing updates on the project status and discussing potential challenges.
Support Specialist
Michaels Arts and Crafts
Pooler And Savannah , GA
11.2015 - 02.2019
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions daily. Maintaining timekeeping information and processing payroll.
- Count all registers and perform daily audits. Order cash and deliver deposits to bank.
- Complete store funds daily and maintain overage/shortage records.
- Managed all paper filing systems, recording information, employment information, sales, shipments or other materials.
- Operate office equipment, such as fax machines, copiers, registers, and multi-line phone systems and arranged for repairs when equipment malfunctions.
- Complete forms and handle sensitive documents in accordance with company procedures.
- Greet visitors or callers and handle their inquiries.
- Manage projects or contribute to committee or team work. From setting weekly advertising signage to teaching a coloring class or filling in to help a room full of kids have a birthday party.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Help unload freight from trucks.
- Help set and stock aisles according to planogram.
Replenishment Specialist
Michaels Arts and Crafts
Pooler, GA
03.2015 - 03.2017
- Helped unload, organize, unpack, and stock weekly freight trucks.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Moved pallet items safely using pallet jacks.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Greeted customers and directed to requested products, while maintaining clear and safe aisles while replenishing inventory.
- Supported promotional plans by updating signage with price changes.
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Helped team put together a brand new store. Setting all planograms and receiving stock for the entire store before grand opening.
- Packaged items with appropriate materials to prevent damage during shipping.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Waitress
Stix
Wichita, KS
03.2006 - 11.2009
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink and food orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Completed a multitude of daily tasks to upkeep over 30+ Billiard tables including sweeping the tables and waxing the equipment, replenishing chalk to keep the highest standards for all guests and participants in tournaments.
Customer Service Representative
Spiegel Catalog
Wichita, KS
01.1997 - 12.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Some College (No Degree) - Medical Transcription
Career Step
RemoteSome College (No Degree) - Medical Coding And Billing
Career Step
RemoteHigh School Diploma -
Wichita East High School
Wichita, KS04.2009
Skills
- Self-motivated
- Flexible Schedule
- Attention to Detail
- Medical Terminology
- Machine Learning
- Model Evaluation
- Pattern Recognition
- Natural Language Processing
- Organization skills
- Administrative Support
- Data inputting
- Office Administration
- Social Media Savvy
- Customer Service
- Past call center experience
- Problem-solving abilities
- Collaborative Teamwork
- AI Ethics Understanding
Timeline
AI Data Trainer
Outlier
03.2023 - Current
Support Specialist
Michaels Arts and Crafts
11.2015 - 02.2019
Replenishment Specialist
Michaels Arts and Crafts
03.2015 - 03.2017
Waitress
Stix
03.2006 - 11.2009
Customer Service Representative
Spiegel Catalog
01.1997 - 12.2000
Some College (No Degree) - Medical Transcription
Career Step
Some College (No Degree) - Medical Coding And Billing
Career Step
High School Diploma -
Wichita East High School