April Taylor
Coral Springs
Summary
Dedicated and pleasant candidate with a diverse range of skills and expertise, including customer satisfaction, strong data entry, medical knowledge, and exceptional assistant qualities. Excellent listening skills and a strong willingness to learn quickly facilitate rapid acquisition of new experiences and skills. Demonstrates remarkable adaptability to processes and environments. Former SAHM go-getter who has:
* Most recent experience training AI models (2 years - Remote)
* 20+ Years Customer Service experience
* 6+ Years experience in office/assistant/bookkeeping/scheduling setting.
* Completed courses for medical transcription and billing/coding.
* Experience in voice over/narration and audio editing using Adobe Audition.
Overview
28
28
years of professional experience
Work History
AI Data Trainer
Outlier
03.2023 - Current
- Assisted in creating natural language processing models that effectively processed complex text data for sentiment analysis purposes.
- Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
- Contributed ideas during team meetings which led to new approaches being adopted in ongoing projects successfully increasing project efficiency levels.
- Developed strong communication skills through regular interactions with team members, supervisors, and other stakeholders involved in AI projects.
- Assisted in designing an AI-powered chatbot, leading to enhanced user experience and increased customer satisfaction.
- Utilized deep learning techniques to analyze unstructured data sets, revealing hidden trends and patterns valuable for decision making processes.
- Analyzed large datasets using advanced statistical methods, providing valuable insights for business strategy development.
- Trained neural networks for image recognition tasks, enhancing the overall system''s ability to accurately identify objects within images.
- Enhanced AI model accuracy by refining training data and implementing optimization techniques.
- Actively participated in weekly progress meetings, providing updates on the project status and discussing potential challenges.
Support Specialist
Michaels Arts and Crafts
11.2015 - 02.2019
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions daily. Maintaining timekeeping information and processing payroll.
- Count all registers and perform daily audits. Order cash and deliver deposits to bank.
- Complete store funds daily and maintain overage/shortage records.
- Managed all paper filing systems, recording information, employment information, sales, shipments or other materials.
- Operate office equipment, such as fax machines, copiers, registers, and multi-line phone systems and arranged for repairs when equipment malfunctions.
- Complete forms and handle sensitive documents in accordance with company procedures.
- Greet visitors or callers and handle their inquiries.
- Manage projects or contribute to committee or team work. From setting weekly advertising signage to teaching a coloring class or filling in to help a room full of kids have a birthday party.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Help unload freight from trucks.
- Help set and stock aisles according to planogram.
Replenishment Specialist
Michaels Arts and Crafts
03.2015 - 03.2017
- Helped unload, organize, unpack, and stock weekly freight trucks.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Moved pallet items safely using pallet jacks.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Greeted customers and directed to requested products, while maintaining clear and safe aisles while replenishing inventory.
- Supported promotional plans by updating signage with price changes.
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Helped team put together a brand new store. Setting all planograms and receiving stock for the entire store before grand opening.
- Packaged items with appropriate materials to prevent damage during shipping.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Waitress
Stix
03.2006 - 11.2009
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink and food orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Completed a multitude of daily tasks to upkeep over 30+ Billiard tables including sweeping the tables and waxing the equipment, replenishing chalk to keep the highest standards for all guests and participants in tournaments.
Customer Service Representative
Spiegel Catalog
01.1997 - 12.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Some College (No Degree) - Medical Transcription
Career Step
RemoteSome College (No Degree) - Medical Coding And Billing
Career Step
RemoteHigh School Diploma -
Wichita East High School
Wichita, KS04.2009
Skills
- Self-motivated
- Flexible Schedule
- Attention to Detail
- Medical Terminology
- Machine Learning
- Model Evaluation
- Pattern Recognition
- Natural Language Processing
- Organization skills
- Administrative Support
- Data inputting
- Office Administration
- Social Media Savvy
- Customer Service
- Past call center experience
- Problem-solving abilities
- Collaborative Teamwork
- AI Ethics Understanding
Timeline
AI Data Trainer
Outlier
03.2023 - Current
Support Specialist
Michaels Arts and Crafts
11.2015 - 02.2019
Replenishment Specialist
Michaels Arts and Crafts
03.2015 - 03.2017
Waitress
Stix
03.2006 - 11.2009
Customer Service Representative
Spiegel Catalog
01.1997 - 12.2000
Some College (No Degree) - Medical Transcription
Career Step
Some College (No Degree) - Medical Coding And Billing
Career Step
High School Diploma -
Wichita East High School