Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Taylor

Cape Girardeau,MO

Summary

Compassionate Mental Health Technician with expertise in crisis intervention and de-escalation techniques, honed at Southeast Behavioral Hospital. Proven ability to enhance patient well-being through effective behavior observation and treatment planning, fostering a supportive environment that promotes safety and cooperation. Committed to delivering empathetic care and reducing emotional distress.

Offering caring nature and commitment to supporting mental health patients, eager to learn and develop in clinical environment. Brings understanding of psychological principles and therapeutic methods, along with skills in active listening and communication. Ready to use and develop observation and support skills in CUSTOMER SEVICE role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Mental Health Technician

SOUTHEAST BEHAVORIAL HOSPITAL
03.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Customer Service Representative

JCPENNY CALL CENTER
01.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Macys Credit And Customer Service
09.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

CHARLESTON HIGH SCHOOL
Charleston, MO
05-1995

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Crisis intervention
  • Substance abuse awareness
  • Treatment Planning
  • Anger management
  • Anxiety management
  • Patient assessment
  • Depression support

Certification

CERTIFIED NURSE ASSISTING

Timeline

Mental Health Technician

SOUTHEAST BEHAVORIAL HOSPITAL
03.2024 - Current

Customer Service Representative

JCPENNY CALL CENTER
01.2023 - 03.2024

Customer Service Representative

Macys Credit And Customer Service
09.2022 - 11.2022

High School Diploma -

CHARLESTON HIGH SCHOOL

Similar Profiles

CREATE PROFILE
April Taylor