April Teague
Dothan,AL
Summary
Accomplished Assistant Director of Nursing at Laurel Oaks Behavioral Health Center, adept in Nursing Management and Multidisciplinary Team Collaboration. Spearheaded quality improvement initiatives, achieving significant enhancements in patient care and satisfaction. Proven leader in clinical assessment and healthcare administration, mentoring teams towards excellence in service delivery. Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
19
19
years of professional experience
Work History
Assistant Director of Nursing
Laurel Oaks Behavioral Health Center
12.2023 - Current
- Participated in management team meetings to discuss resident status, census changes, and address resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate comprehensive care.
- Conducted leadership rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, optimizing processes for cost savings while maintaining high-quality patient care.
- Planned, organized, and directed in-service educational trainings throughout the facility, ensuring compliance with federal, state, and local standards, guidelines, and regulations while maintaining the highest degree of quality resident care at all times.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Developed comprehensive care plans for patients, ensuring optimal health outcomes and patient satisfaction.
Charge Nurse
Flowers Hospital
05.2019 - 05.2024
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Lead Dispatcher
DSI Services
10.2015 - 07.2019
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
Business Government Customer Operations Supervisor
Vantage Sourcing
01.2006 - 10.2013
- Supervised and mentored a team of fifteen customer service representatives, ensuring adherence to company policies and procedures.
- Conducted regular team meetings to discuss performance metrics, updates, and strategies for improvement in customer satisfaction.
- Resolved escalated customer issues, ensuring prompt and effective solutions.
Education
Associate of Science - Registered Nurse
George C Wallace Community College - Dothan
Dothan, AL05.2019
Skills
- Nursing Management
- Case Management
- Patient Education
- Clinical assessment
- Care Coordination
- Recruiting and Hiring
- Behavioral Health
- Healthcare administration
- Shift Scheduling
- Budget Planning
- Multidisciplinary team collaboration
- Nurse Education and Training
- Clinical Leadership
Accomplishments
Daisy Award-2021
Timeline
Assistant Director of Nursing
Laurel Oaks Behavioral Health Center
12.2023 - Current
Charge Nurse
Flowers Hospital
05.2019 - 05.2024
Lead Dispatcher
DSI Services
10.2015 - 07.2019
Business Government Customer Operations Supervisor
Vantage Sourcing
01.2006 - 10.2013
Associate of Science - Registered Nurse
George C Wallace Community College - Dothan
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