April Teamer
Tampa
Summary
Human Resource Professional dedicated to creating a strong Human Resource department Strategically promoting a positive and motivated workforce.
Overview
24
24
years of professional experience
Work History
Chief Human Resource Officer
Gracepoint
01.2023 - Current
- Developing and positive culture for HR and the Company
- Developing a comprehensive HR strategy that aligns with the mission and vison of the Company
- Developing a more inclusive and customer service driven company culture
- Providing leadership to Senior Management Team in HR related functions
- Provide monthly attrition and litigation reports to Gracepoint Board members
- Implemented employee retention and engagement initiatives to reduce company attrition rate
- Provide job coaching and disciplinary advisement to managers
- Company policy development
- Enhanced employee satisfaction by implementing innovative HR policies and programs.
- Streamlined recruitment processes for improved efficiency and faster candidate selection.
- Coordinated benefits administration process, ensuring accurate enrollment in health insurance, retirement plans, and other employee benefit programs.
- Maintained compliance with employment laws and regulations through continuous monitoring of legal updates and prompt implementation of required changes.
- Point of contact for all company legal matters
- Lead a team of 5 Human resource professionals while supporting 600+ employees
- Serve on the finance committee
- Serve as the plan administrator for the company 401K and employee health benefits
- Fiscally responsible for the budget in the HR department
- Provide leadership in company policy development
- Increased diversity within the workforce by promoting inclusive hiring practices and supporting various diversity initiatives.
- Established strong relationships with external partners, such as universities, professional associations, and recruitment agencies, to expand talent pools.
- Reduced turnover rates through effective talent management and employee engagement strategies.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Improved leadership development by designing and implementing targeted training programs for managers and executives.
Director Human Resource
Gracepoint
01.2018 - 01.2023
- Spearheaded diversity and inclusion initiatives, creating a more inclusive work environment for all employees.
- Improved employee retention rates by implementing effective onboarding and training programs.
- Implemented succession planning strategies to prepare for future organizational growth and change.
- Championed corporate social responsibility initiatives that resulted in increased community engagement as well as positive publicity for the firm.
- Negotiated favorable benefits packages with vendors, ensuring optimal coverage at cost-effective rates.
- Optimized workforce allocation by conducting thorough job analyses and redesigning outdated roles where necessary.
- Conducted regular audits of HR practices to ensure compliance with applicable laws and regulations.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Clinical Training Manager / HR Generalist
Gracepoint
01.2015 - 01.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
Director, Substance Abuse Licensing
State of Florida - DCF
01.2009 - 01.2015
- Supervised staff of 7 Substance abuse licensing staff, managed federal grants, maintained legal compliance for all substance abuse treatment providers within the Suncoast Region
- Provide training on The Florida State statutes that regulate substance abuse treatment
- Worked Collaboratively with stakeholders around the State of Florida
- Fostered relationships with providers within the Suncoast region to develop a comprehensive system of care to provide services for the underserved
- Maintain Compliance with Florida state statute 397, 394 Florida administrative code 65d-30 which regulates delivery of substance abuse and mental health treatment
- Manage federal substance abuse mental health administration grants totaling 10 million dollars over a five-year period
- Develop, coordinate and evaluate staff training on grant requirements
- Collaborated with stakeholders to improve system of care of substance abuse and mental health clients in
- Served as subject matter expert for Marchman act procedure
- Worked in conjunction with the state of Florida department of children and families managing entity, which is the fiscal agent for all money given to substance abuse and mental health treatment agencies to monitor compliance of state financial recipients
- Community representative for substance abuse mental health.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Economic Self Sufficiency Specialist
State Of Florida - DCF
01.2005 - 01.2009
- Evaluated program effectiveness through data analysis, identifying areas for improvement to ensure optimal outcomes for clients.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
- Contributed to team success through proactive communication and collaboration on cross-functional projects aimed at enhancing service delivery quality.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
Victim Services Advocate
City of Jacksonville
05.2003 - 07.2005
- Provided Crisis intervention to Crime victims presenting in Shands Hospital ER
- Work Closely with Jacksonville Police Department to investigate victim statements
- Coordinate resources to assist crime victims.
Senior Provider Relations Representative
Univera Healthcare
05.2000 - 07.2002
- Provider liaison for HMO and participating providers
- Conducted utilization review for substance abuse providers to assure that clients were receiving appropriate substance abuse treatment and were placed in appropriate levels of care
- Worked with the actuarial department to negotiate appropriate fee agreements and contracts for participating providers.
- Strengthened provider networks through regular outreach and relationship building activities.
- Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
- Researched and resolved disputes, billing discrepancies, and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings 100%.
- Answered provider inquiries via email, telephone and written correspondence.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
Education
Master of Business Administration/ HR Management -
Saint Leo University
Dade City, FL01.2019
BACHELOR OF PUBLIC HEALTH -
University of South Florida
01.2010
Skills
- Exceptional interpersonal skills, strong leadership, strong problem solver with exceptional written/ verbal communication skills
- HR policies and procedures
- HR analytics
- Organizational Culture
- Diversity and Inclusion
- Employee Relations
- Recruitment Strategies
- Compliance Management
- Talent management
- Onboarding Programs
- Compensation design
- Retention Strategies
- Employment law
- Labor Relations
- Performance Appraisals
- Onboarding and training
- Exit Interviews
- Background Checks
- Employee Surveys
- Conflict Mediation
- Compensation and benefits
- Problem-Solving
- Time Management
- Leadership Training and Development
- Report Writing
- Performance Evaluation
- Onboarding and Orientation
Timeline
Chief Human Resource Officer
Gracepoint
01.2023 - Current
Director Human Resource
Gracepoint
01.2018 - 01.2023
Clinical Training Manager / HR Generalist
Gracepoint
01.2015 - 01.2018
Director, Substance Abuse Licensing
State of Florida - DCF
01.2009 - 01.2015
Economic Self Sufficiency Specialist
State Of Florida - DCF
01.2005 - 01.2009
Victim Services Advocate
City of Jacksonville
05.2003 - 07.2005
Senior Provider Relations Representative
Univera Healthcare
05.2000 - 07.2002
Master of Business Administration/ HR Management -
Saint Leo University
BACHELOR OF PUBLIC HEALTH -
University of South Florida
Similar Profiles
Duncan HannestadDuncan Hannestad
Pastor of Adult Ministries at GRACEPOINTPastor of Adult Ministries at GRACEPOINT
TyTia EddieTyTia Eddie
Behavior Health Technician at Gracepoint WellnessBehavior Health Technician at Gracepoint Wellness
Daniela Maldonado-ColladoDaniela Maldonado-Collado
Administrative Assistant /Patient Scheduling Coordinator at Gracepoint WellnessAdministrative Assistant /Patient Scheduling Coordinator at Gracepoint Wellness