April Thomas

Work History

North Memorial Health

Coordinates the production steps necessary to submit accurate and timely bills to third party and private payers, monitors and follows up on all outstanding account balances, collects accounts in a timely manner while adhering to the NMHC Credit Policy, post customer and third party payments to the accounts receivable, reviews remittance, advises and provides customer service to customer/customer groups in the resolution of customer accounts
Partners with the appropriate staff and departments to ensure optimal working relationships
Variation of duties may result based on the assigned area.

Allina Health Care

01.2022 - Current

Responsible for initiating calls with patients to collect payments and settle accounts
Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information
Collaborates with patients to create payment arrangements and counsels' patients on financial assistance programs
Coordinates the resolution of unpaid accounts.

ALLINA HEALTH CARE

06.2018 - 01.2022

Responsible for inbound/outbound calls, resolving calls from patients/insurance companies/attorneys/departments regarding hospitals, clinics, accounts
Resolve questions and perform tasks related to: obtaining payment over the telephone from patients/guarantors, resolving patient balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to insure that billing is correct, perform balance reviews, understand charges, note follow-up entries on account, respond to patient's inquiry on why insurance did not pay, provide accurate information and facilitate resolution to customer and third party inquiries while representing the company in a professional and positive manner, facilitate and resolve any request or actions that are received from.

REED GROUP

02.2015 - 06.2018

Assist others through the logistics and real-world concerns of managing their leave of absence from work
Answer incoming calls to the Service center from people who need help with their leaves of absence
After training, support callers by serving as a subject matter expert on a variety of leaves of absence
Initiate new leave cases in our software system
Identify and expedite priority issues
Perform work under direct supervision, continuing to gain knowledge about disability/leaves management to improve ability to take on more complex responsibilities and manage some leave paperwork as needed.

United Healthcare

06.2013 - 02.2017

Answer and document incoming phone calls from customers and providers to identify the type of assistance the customer needs
Including benefits and eligibility, registrations, sending referrals, insurance verification and general inquiries
Ensure that the proper plan benefits are applied to each record by using the appropriate processes and procedures (e.g
Insurance plan processing policies and procedures, state mandates, CMS / Medicare guidelines, benefit plan documents / certificates, HIPPA)