April Thomas

Nurse Unit Manager

Bedrock @ Island Health and Rehabilitation

Merritt Island, FL

12.2023 - 03.2024

Resolved complex customer service issues in a timely manner.
Maintained accurate records of employee attendance and leave requests.
Analyzed data to identify trends in customer needs or operational processes.
Ensured that the unit was compliant with safety standards and protocols set by the organization.
Implemented new technologies to streamline workflow processes within the unit.
Evaluated existing procedures for potential improvements in efficiency or cost savings measures.
Created reports on departmental activities for senior management review.
Collaborated with other departments to ensure seamless integration of services provided by the unit.
Developed innovative solutions for challenging tasks or projects assigned by upper management.
Adhered to company-wide policies regarding confidentiality of information.
Actively participated in recruitment efforts by interviewing potential candidates.
Provided training sessions for newly hired personnel on relevant skills required for their roles.
Identified areas where additional resources were needed in order to meet organizational objectives.
Managed team of 15 employees and ensured their productivity.
Organized and scheduled staff meetings to discuss policies and procedures.
Monitored daily operations, ensuring compliance with applicable laws and regulations.
Provided guidance, coaching, and mentoring to staff members.
Conducted performance reviews for all unit personnel.
Developed effective strategies to improve employee morale, motivation, and engagement.
Coordinated ongoing educational objectives to enhance staff competencies in safety, quality and core measures.
Oversaw resident care to promote quality physical, mental and psychological treatment.
Implemented ongoing educational objectives to improve staff competencies in safety, quality and core measures.
Mentored nursing staff and set unit goals and standards.
Analyzed patients records to determine efficiency and effectiveness of care.
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Completed preventive maintenance, troubleshot malfunctions and coordinated repairs for medical and administrative equipment.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Maintained communication and transparency with governing boards, department heads and medical staff.
Explained policies, procedures and services to patients.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Recruited, hired and trained new medical and facility staff.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Conducted interviews with prospective employees; supervised hiring process for new staff members.
Investigated any incidents reported within the unit promptly according to established guidelines.
Educated nursing staff on changes in protocols or practices based on current evidence-based research.
Resolved conflicts among team members or between departments in a diplomatic manner.
Provided support to nurses during stressful situations or emergencies on the floor.
Prepared reports summarizing data from patient charts regarding diagnosis, treatments administered.
Assessed and evaluated patient care needs, developed plans of care, and implemented nursing interventions.
Monitored staff performance to ensure adherence to policies and procedures.
Provided leadership by setting standards for professional practice and role modeling behaviors.
Directed development and implementation of quality improvement initiatives.
Collaborated with physicians, other healthcare professionals, patients, families and community resources to meet individualized patient needs.
Developed and arranged continuing education opportunities for staff to increase knowledge and skills.
Maintained compliance with regulatory standards related to patient safety and clinical practice guidelines.
Developed strategies for enhancing customer service satisfaction levels within the unit.
Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
Monitored staff performance and provided coaching and formal counseling to staff.
Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Improved patient outcomes through peer groups and facilitating continuing education.
Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Observed strict safety measures, including checking medication dosages before administration to patients.
Modified patient treatment plans as indicated by patients' responses and conditions.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Referred patients to specialized health resources or community agencies to furnish additional assistance.
Monitored pre-authorization requests to ensure that all necessary information was received prior to approval or denial of services.
Developed case management plans based on individual patient needs and eligibility criteria.
Performed discharge planning including referrals for post-acute care services when appropriate.
Participated in provider meetings to discuss cases involving complex medical conditions or difficult authorization decisions.
Coordinated with other departments within the organization regarding changes in policy or procedure implementation.
Communicated with external partners such as managed care organizations or vendors on a regular basis.
Determined medical necessity and cost-effectiveness of services through utilization review processes.
Reviewed patient admissions to determine medical necessity as directed by Skilled Rehabilitation criteria.
Kept detailed documentation on all utilization reviews by using Point Click Care.
Facilitated discharge planning process by providing information about available services in the community such as home health agencies or rehabilitation centers.

LPN Charge Nurse

Midwest Covenant

Stromsburg, NE

04.2023 - 11.2023

Assessed patients' health conditions and monitored changes in their condition.
Provided patient care plans, treatments, and medications according to physicians' orders.
Communicated effectively with patients, families, colleagues, and other healthcare professionals.
Identified potential problems or risks that could affect patient outcomes.
Responded promptly to emergency situations as needed.
Reviewed lab results and made appropriate recommendations for further testing or treatment.
Carried out physician orders accurately while adhering to policies and procedures.
Delivered emotional, psychological and spiritual support to patients and families to promote compassionate environment.
Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
Evaluated patient care needs to prioritize treatment and maintain patient flow.
Collected blood, urine or sputum samples from patients to perform routine lab tests.
Supervised exceptional team with collaborative leadership and creative responses to resource scarcity and nurse availability.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
Communicated with patients with compassion while keeping medical information private.
Collected blood, urine or sputum from patients to perform routine laboratory tests.
Answered patients' calls to determine how to assist.
Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
Delivered high-quality direct and indirect nursing care to up to 20 patients per day.
Monitored infection control procedures to verify facility-wide health and safety.
Evaluated nursing intervention outcomes by conferring with other healthcare team members.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Prepared or examined food trays for conformance to prescribed diet.

LPN Charge Nurse

Rock Healthcare Staffing

Omaha, NE

12.2022 - 04.2023

Nurse Unit Manager

Island Health

Merritt Island, FL

09.2022 - 12.2022

LPN Charge Nurse

24HR Nurse Staffing

Melbourne , FL

03.2022 - 09.2022

Nurse Unit Manager

Rockledge Health & Rehabilitation

Rockledge , GAfl

12.2021 - 03.2022

LPN Charge Nurse

Maxim Healthcare

Melbourne , FL

03.2021 - 12.2021

Unit Manager

Viera Health and Rehabilitation

Melbourne , FL

01.2021 - 03.2021

LPN

Viera Health & Rehabilitation

11.2019 - 02.2020

Summary

Overview

Work History

Nurse Unit Manager

LPN Charge Nurse

LPN Charge Nurse

Nurse Unit Manager

LPN Charge Nurse

Nurse Unit Manager

LPN Charge Nurse

Unit Manager

LPN

Education

Insurance Adjuster All Lines - Insurance

Associate of Science - Paralegal

Skills

Certification

Timeline

Nurse Unit Manager

LPN Charge Nurse

LPN Charge Nurse

Nurse Unit Manager

LPN Charge Nurse

Nurse Unit Manager

LPN Charge Nurse

Unit Manager

LPN

Insurance Adjuster All Lines - Insurance

Associate of Science - Paralegal

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