April Thompson
Columbia,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shopper
Instacart/ Spark
08.2021 - Current
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected best-quality perishable items such as meat and produce.
House Manager
Babcock Center
08.2023 - 12.2023
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Assisted residents with daily hygiene and living tasks.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Provided crisis management and intervention during emergency situations.
Custody Officer
Correct Care Solutions/Wellpath/ DMH SVPTP
01.2019 - 06.2021
- Enhanced residents safety by conducting thorough searches and confiscating contraband items.
- Minimized conflicts within the facility by effectively mediating disputes between inmates.
- Contributed to a secure environment through consistent adherence to established policies and regulations.
- Conducted periodic cell inspections, ensuring cleanliness and compliance with facility standards.
- Supervised visitation activities between residents and their visitors while maintaining security and order throughout interactions.
- Wrote daily reports and maintained logs of residents activities and behaviors.
- Created and maintained positive relationships with residents to build rapport and trust.
- Conducted security checks of residents and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
Cap 1 and 2
Walmart
12.2017 - 08.2018
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Streamlined inventory management processes for improved accuracy and reduced stock discrepancies.
- Boosted customer satisfaction by addressing and resolving concerns in a timely and professional manner.
- Maintained open lines of communication with upper management, providing regular updates on team progress towards goals attainment.
- Monitored inventory levels and processed and replenished merchandise.
- Provided clear communication to management regarding product levels and other needs.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures.
Corrections Officer
Fairfield County Detention Center
10.2016 - 12.2017
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
Education
High School Diploma -
Fairfield Central High
Winnsboro, South Carolina06.2013
Skills
- Multitasking capabilities
- Problem-solving abilities
- Attention to detail
- Adaptability and flexibility
- Effective communication
- Strong work ethic
- Conflict resolution
- Attention to Detail
- Decision Making
- Crisis Intervention
- Mental Health Disorders
- HIPAA Compliance
Timeline
House Manager
Babcock Center
08.2023 - 12.2023
Shopper
Instacart/ Spark
08.2021 - Current
Custody Officer
Correct Care Solutions/Wellpath/ DMH SVPTP
01.2019 - 06.2021
Cap 1 and 2
Walmart
12.2017 - 08.2018
Corrections Officer
Fairfield County Detention Center
10.2016 - 12.2017
High School Diploma -
Fairfield Central High