April Thompson
Emporia,VA
Summary
Patient-focused EMT with experience delivering superior emergency services to patients. Poised professional with history remaining calm under pressure. BLS, CPR and NREMT certified. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
24
24
years of professional experience
2
2
Certification
Work History
Phlebotomist
Octapharma Plasma Center
Petersburg, VA
06.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
SUPERVISOR RX
CVS Health
Petersburg
07.2021 - 12.2022
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Troubleshot minor problems and reported larger technical issues.
PCA
Resident Home
Valdosta, Ga
03.2017 - 05.2021
- Documented and reported patient information to the nursing staff
- Maintained a clean and safe environment for patients
- Supported ADL management related to bathing, dressing, and basic hygiene
- Administered medications and treatments in accordance with physician instructions
- Took and recorded temperatures, blood pressure and other vital signs
- Applied external catheters and maintained patency or drainage
- Helped patients with ambulation and range of motion exercises
- Assisted at meal times with cutting up food and feeding patients
- Developed collaborative relationships with patients and families
- Transferred and assisted patients with mobility using various methods.
SUPERVISOR
Elite Clean
Richmond, VA
01.2010 - 02.2017
- Organized workflow tasks to prevent downtime and production gaps
- Delegated tasks to team members according to individual strengths
- Set performance goals for staff members and helped teams meet important deadlines
- Tracked company inventory and noted item shortages for future product orders
- Taught company procedures to new employees and increased progress by identifying areas of weakness
- Motivated employees to reach highest professional potential.
ASSISTANT MANAGER
Rite Aid
Richmond, VA
02.2006 - 01.2010
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Prepared monthly sales reports and presented them to senior management
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Reported customer and employee accidents, injuries, and concerns for supervisor review
- Handled employee discipline and termination according to company policies
- Oversaw daily financial transactions and managed cash flow to support profitability.
PRICE COORDINATOR
Food Lion
Richmond, VA
06.2000 - 12.2005
- Prepared and maintained work records and reports of information such as employee time and wages, daily receipts, and inspection results
- Scheduled times of shipment and modes of transportation for materials
- Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution
- Collaborated with workers and managers to solve work-related problems
- Quoted prices to customers.
Education
NREMT - First Responder
Virginia Medical Training Academy
Ashland, VA03-2024
Skills
- Specimen Labeling Procedures
- Proper Storage Procedures
- Hazardous Waste And Disposal
- Blood Sample Collection
- Infection Control
- Patient Confidentiality
- Stress Management
- Sanitation And Sterilization
- Medical Records Maintenance
- Biohazardous Waste Disposal
- Donor Screening
- Specimen Collection
- Health Education
- File Documents
- Quality Control
- Phlebotomy Functions
- Time Management
- Measuring Vital Statistics
- Blood collection
- Venipuncture
- Medical terminology knowledge
- HIPAA Compliance
- Sanitation and sterilization
- Patient Care
- Anatomy and physiology
Certification
Certified Phlebotomy Technician
- EMT - Emergency Medical Technician
Personal Information
Title: Phlebotomy Technician
Volunteer Experience
PHLEBOTOMIST, Emporia, VA, RAM, 06/01/23, 06/01/23, Collect fluid or tissue samples, using appropriate collection procedures., Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies., Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies., Document route of specimens from collection to laboratory analysis and diagnosis., Draw blood from capillaries by dermal puncture, such as heel or finger stick methods., Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods., Explain fluid or tissue collection procedures to patients., Match laboratory requisition forms to specimen tubes., Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use., Provide sample analysis results to physicians to assist diagnosis., Serve refreshments to donors to ensure absorption of sugar into their systems.
References
References available upon request
Timeline
Phlebotomist
Octapharma Plasma Center
06.2023 - Current
SUPERVISOR RX
CVS Health
07.2021 - 12.2022
PCA
Resident Home
03.2017 - 05.2021
SUPERVISOR
Elite Clean
01.2010 - 02.2017
ASSISTANT MANAGER
Rite Aid
02.2006 - 01.2010
PRICE COORDINATOR
Food Lion
06.2000 - 12.2005
NREMT - First Responder
Virginia Medical Training Academy