Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Threatte

Hartsville,SC

Summary

Dynamic retail professional with extensive experience at Family Dollar, excelling in customer service and team leadership. Proven track record in enhancing store operations and reducing discrepancies through effective money handling and conflict resolution. Recognized for fostering a positive work environment and driving employee performance to achieve sales goals.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Family Dollar
01.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Lead Key Holder

Dollar General
04.2023 - 11.2023
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.

Order Processor

QVC
01.2022 - 10.2023
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
  • Processed customer orders in line with established policies and procedures.
  • Managed multiple priorities effectively, leading to increased productivity within the order processing department.
  • Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
  • Monitored and tracked inventory to achieve prompt order fulfillment.

Education

General -

McBee High School
McBee, SC
05.1998

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation
  • Team motivation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Sales strategies
  • Retail operations management
  • Policy enforcement
  • Employee performance evaluations
  • Verbal and written communication
  • Adaptability and flexibility
  • Scheduling and planning
  • Workplace safety compliance
  • Coaching and mentoring

Timeline

Assistant Manager

Family Dollar
01.2024 - 03.2025

Lead Key Holder

Dollar General
04.2023 - 11.2023

Order Processor

QVC
01.2022 - 10.2023

General -

McBee High School

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April Threatte