April Thurman

• Tracked payments received from third-party payers such as Medicare and Medicaid providers.
• Processed credit card payments from patients for medical services rendered.
• Reviewed, coded, and submitted claims to insurance companies and government payers.
• Followed up on unpaid or denied claims in a timely manner.

• Analyzed trends in claim processing times and worked closely with staff members to help with verifying insurance benefits and eligibility. Worked with processing Medical Records request, sending in RX request to medical staff from inbound calls from patients. Uploading patient medical documents from medical staff. Collecting copayments.

Maintained confidentiality of patient information according to HIPAA regulations. Answered phones promptly and directed calls appropriately. Verify insurance and collecting copayments from patients,Scheduling appointments. Uploading therapy notes form clinicians to clients charts.

• Provided referrals for additional social services as needed such as substance abuse treatment or domestic violence counseling.
• Facilitated workshops on child development issues such as discipline techniques, safety awareness, positive reinforcement methods.
• Assisted families in completing applications for Head Start enrollment and provided information about program eligibility criteria.
• Conducted home visits with families to assess needs and develop action plans based on identified strengths and weaknesses.
• Provided support to families to ensure their children receive quality health services, including immunizations, physicals, and dental exams.
• Attended monthly team meetings with other Family Advocates at the agency in order share successes and discuss challenges encountered while working with clients.
• Assisted new Family Advocates with onboarding processes such as orientations or trainings related policy updates.