April Tinajero
San Antonio
Summary
Dynamic leader with proven success at Aeropostale Inc, where I spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Expert in store operations and team management, I excel in merchandise planning and fostering employee engagement. Achieved consistent sales growth through strategic planning and exceptional customer service, demonstrating both hard and soft skills in a high-paced retail environment.
Overview
23
23
years of professional experience
Work History
Associate Store Manager
Aeropostale Inc
11.2002 - 06.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Developed and mentored a high-performing team of associates, consistently exceeding performance goals and expectations.
- Analyzed sales data to identify key trends and optimize product assortment for maximum revenue generation potential.
- Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.
- Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.
- Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
- Streamlined inventory management processes with regular audits to maintain optimal stock levels while minimizing shrinkage.
- Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours without compromising budgetary guidelines or labor laws compliance requirements.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Wet Seal Clothing Store
10.1997 - 10.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
No Degree - Nursing/Fashion Merchandising
University of The Incarnate Word
San Antonio, TXNo Degree - Studying Science To Transfer To U.I.W
Palo Alto College
San Antonio, TX05-1999
High School Diploma -
George W. Brackenridge High School
San Antonio, TX06-1997
Skills
- Store safety
- Store operations
- Team management
- Staff management
- Employee scheduling
- Merchandise planning
- Budgeting and cost control
- Customer service
- Customer service and engagement
- Time management
- Attention to detail
- Customer experience
- Team building and leadership
- Work Planning and Prioritization
Timeline
Associate Store Manager
Aeropostale Inc
11.2002 - 06.2020
Assistant Manager
Wet Seal Clothing Store
10.1997 - 10.2002
No Degree - Nursing/Fashion Merchandising
University of The Incarnate Word
No Degree - Studying Science To Transfer To U.I.W
Palo Alto College
High School Diploma -
George W. Brackenridge High School
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