April Titler
N. Chesterfield,USA
Summary
Highly organized and detail-oriented customer service professional who enjoys collaborating with diverse teams to achieve goals - whether launching new programs, managing events, or addressing day-to-day inquires. Known for excellent communication skills and a passion for delivering exceptional service that makes customers feel heard, supported, and valued.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director, Customer Experience
Latched Mama, LLC
03.2019 - Current
- Develop marketing strategies, programs, and policies for an e-commerce small business, netting 26% revenue growth and 57% increase in customer return rate
- Support customers via email, telephone, and social media, resulting in 93% customer satisfaction
- Manage four team members in customer service and community moderating
- Plan community events for up to 200 people; establish relationships with community partners such as United Way, Richmond Flying Squirrels, and local schools
- Customer Service Team Member (2018-2019)
Owner and Postpartum Doula
Encourage Doula Services, LLC
04.2014 - 01.2018
- Launched a small business providing evidence-based education and practical assistance to new families
Sourcing Director
Premier, Inc.
12.2008 - 09.2011
- Responsible for project management of contract portfolio in Imaging/Radiation Oncology, IT/Telecom, and Facilities lines of business. Portfolio totaled over $1B in health system spend
- Created strategic direction, achieved 95% of contract targets; developed strategic supplier relationships
- Facilitated and advised committees as part of a cross-functional team of clinical, legal, and marketing
Sourcing Manager
Premier, Inc.
04.2005 - 12.2008
- Developed and executed overall sourcing strategy, maintained supplier relationships, negotiated terms and conditions and pricing based on health systems' strategic imperatives for clinical and non-clinical product categories, presented award recommendations to committees
- Sourcing Specialist Team Member (2004-2005)
Region Director
Premier, Inc.
08.2000 - 06.2004
- Supported health systems' financial goals by implementing supply chain savings opportunities through the increased use of group purchasing contracts and better product utilization
- Acted as field advocate and liaison for health systems with suppliers, contract management staff, and group purchasing leadership
Contract Management/Administrative Assistant
Premier, Inc.
05.1999 - 06.2000
- Collaborated with business development staff to prepare proposals, quotes, presentations, and amendments; coordinated travel and meeting planning for executive management
Education
Bachelor of Science - Public Health, concentration in health administration
Indiana University
Bloomington, INSkills
- Relationship building
- Problem solving
- Project coordination and event planning
- Empathetic and charismatic team player
Certification
- Certified Lactation Counselor, Healthy Children Project, 2020
- Certified Postpartum Doula, DONA, 2014
Timeline
Director, Customer Experience
Latched Mama, LLC
03.2019 - Current
Owner and Postpartum Doula
Encourage Doula Services, LLC
04.2014 - 01.2018
Sourcing Director
Premier, Inc.
12.2008 - 09.2011
Sourcing Manager
Premier, Inc.
04.2005 - 12.2008
Region Director
Premier, Inc.
08.2000 - 06.2004
Contract Management/Administrative Assistant
Premier, Inc.
05.1999 - 06.2000
Bachelor of Science - Public Health, concentration in health administration
Indiana University
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