April Torres
Wylie,TX
Summary
Proactive and adaptable professional with a strong work ethic and quick learning ability. Excels in effective communication. Enthusiastic about contributing to organizational goals as a valuable member of a dynamic team.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Analyst
KE Andrews
Rockwall, TX
10.2019 - Current
- Stayed current on evolving tax legislation and regulations.
- Drafted letters to government agencies regarding client inquiries.
- Utilized various strategies to optimize clients' tax savings through proper adjustments, deductions, and credits.
- Enhanced accuracy of tax benefit identification through meticulous examination of internal tax preparation documents.
- Identified and corrected discrepancies in clients' tax calculations.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Insurance Analyst
American Flood Research Inc
Plano, TX
01.2014 - 10.2019
- Ensured all documents related to new business were accurately completed prior to submission for processing.
- Organized information by using spreadsheets, databases or word processing applications.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Handled modification and updating of policies.
- Maintained records of all insurance policies issued as well as any renewals or cancellations that occurred during a specified period.
- Followed all company procedures to keep data confidential.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Science - Telecommunications
Avaya University
New Jersey05-2002
Skills
- Verbal Communication
- Confidentiality and Data Protection
- File Organization
- Document Management
- Records Management
- Policy analysis
- Customer Service
- Data Entry
- Document retrieval
- Spreadsheet tracking
- Administrative Support
- Accounting skills
- Multitasking
- Task Prioritization
- Time management abilities
- Documentation and Recordkeeping
- Self Motivation
Timeline
Administrative Assistant/Analyst
KE Andrews
10.2019 - Current
Insurance Analyst
American Flood Research Inc
01.2014 - 10.2019
Bachelor of Science - Telecommunications
Avaya University