Summary
Overview
Work History
Education
Skills
Timeline
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April Torres

Los Angeles,CA

Summary

Dynamic and results-driven professional with extensive experience at Bon Appétit Management, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction and drive sales through effective team collaboration and conflict resolution. Bilingual with strong inventory management skills, dedicated to fostering positive relationships and achieving operational excellence.

Friendly and reliable supervisor offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Overview

11
11
years of professional experience

Work History

Cashier /Shift Supervisor

Bon Appétit Management
06.2022 - 04.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about cafe policies and addressed faculty / students concerns.
  • Welcomed faculty / student and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated professional working relationships with peers and supervisors.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Manager

Honeybee Burger
08.2020 - 05.2022
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Manager

Yoway Frozen Yogurt
12.2016 - 05.2018
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Host

Chili's Restaurant
01.2014 - 11.2015
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

High School Diploma -

West Adams Preparatory High School
Los Angeles
06-2012

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Multitasking and organization
  • Cash handling expertise
  • Clear communication
  • Bilingual
  • Food Safety Handler Certificate
  • Inventory management
  • Merchandise restocking
  • Guest inquiries
  • Hospitality and accommodation
  • POS system operations
  • Cash handling
  • Daily reporting
  • Team collaboration
  • Staff mentoring
  • Credit and cash transactions
  • Conflict resolution
  • Ordering and stocking
  • Data entry
  • Customer service excellence
  • Cleaning and sanitizing
  • Sales expertise

Timeline

Cashier /Shift Supervisor

Bon Appétit Management
06.2022 - 04.2025

Manager

Honeybee Burger
08.2020 - 05.2022

Manager

Yoway Frozen Yogurt
12.2016 - 05.2018

Host

Chili's Restaurant
01.2014 - 11.2015

High School Diploma -

West Adams Preparatory High School

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April Torres