Summary
Overview
Work History
Skills
Certification
Timeline
Generic

April Totten

Pryor,OK

Summary

To be a contribution wherever I go with the skills and experience I have acquired while also using every new opportunity to grow and increase my knowledge.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Concierge/CNA/Administrative Assistant

Forest Hills Care and Rehab
Broken Arrow
04.2013 - 08.2020
  • Welcomed new patients to the community
  • Provided potential residents and families with tours of the facility
  • Guided patients through the admission contracts
  • Filed patient contracts using programs such as PCC and Matrix
  • Worked with insurance companies to verify patients coverage and benefits
  • Provided support to residents that required extra care
  • Helped address issues and concerns of fellow employees
  • Involved in the hiring of new employees
  • Data entry and payroll
  • Directed and answered phone calls.

CNA/Business Office Assistant

Claremore Nursing Home
Claremore
04.2006 - 04.2013
  • Took care of patients' daily needs(dressing, bathing, etc.)
  • Checked patients vital signs and weights
  • Recorded patients information in their charts for the nurse to review
  • Directed and answered phone calls
  • Human resources
  • Ran background checks on employees, checked to see if license and verifications were updated
  • Data entry and payroll.

Skills

  • Customer service minded
  • Experience in Microsoft Excel
  • Computer skills
  • Work well under pressure
  • Proficient in Point Click Care
  • Ability to multitask
  • Strong understanding of EPIC
  • Work well with others
  • Strong communication skills

Certification

Long Term Care Aide

Timeline

Concierge/CNA/Administrative Assistant

Forest Hills Care and Rehab
04.2013 - 08.2020

CNA/Business Office Assistant

Claremore Nursing Home
04.2006 - 04.2013

Long Term Care Aide

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April Totten