April Trahan
Houma,LA
Summary
Adept at workflow optimization and team collaboration, I significantly enhanced pharmacy efficiency and customer satisfaction across roles, notably at Omnicell, Inc. Leveraging my CPhT certification and problem-solving prowess, I streamlined operations and improved service quality, achieving high levels of customer trust and compliance with HIPAA standards. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automation Pharmacy Technician IV
Omnicell, Inc
08.2022 - Current
- Performed return and restocking duties to optimize the customer’s use of automation.
- Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
- Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center.
- Recommend drugs to be added to automation products based on data usage, demand, and workflow.
- Perform daily and periodic cleaning of the equipment according to recommended best practices.
- Inspect robot cell daily for issues, wear and functionality.
- Resolve common system issues.
- Monitor trends to help determine root cause of issues.
- Maintained a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
- Maintained high levels of customer satisfaction by aligning the Pharmacy Services program to provide customer-focused support emphasizing quality, professionalism and responsiveness.
- Adheres to the general hospital standards to promote a co-operative work environment by utilizing communication skills, interpersonal relationships and team building.
- Complied with procedures, policies and guidelines established by the hospital facility.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Inpatient Pharmacy Technician
Terrebonne General Health System
01.2018 - Current
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
- Participated in quality improvement initiatives that led to improved processes and increased patient satisfaction scores.
- Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
- Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Handled stock and order supplies of medicines and drugs.
- Dispensed and procured medicinal products and supplies used in hospital.
- Responded to queries regarding dosages, indications and drug availability.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Developed and implemented improvements to pharmacy organization system.
Lead Pharmacy Technician
CVS Pharmacy
07.2011 - 04.2022
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Counted, measured and compounded medications following standard procedures.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Reviewed and verified customer information and insurance provider information.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Program Instructor
Unitech Training Academy
02.2017 - 09.2017
- Cultivated an inclusive learning environment that respected diverse perspectives, fostering peer-to-peer collaboration among students from different backgrounds.
- Regularly attended professional development workshops to stay current with industry trends and best practices in education, enhancing overall instruction quality.
- Established positive rapport with students maintaining open communication channels for effective problem solving.
- Promoted a growth mindset among students by celebrating achievements along the way while also emphasizing the value of learning from setbacks and challenges faced throughout the program.
- Assisted students in reaching their career goal.
- Responsible for the coordination, planning, preparation, presentation, and evaluation of classroom instruction and related activities.
- Responsible for daily lesson plans, exams and maintain an accurate grades.
- Successfully coordinated and managed program events, ensuring smooth execution of logistics and positive experiences for all participants involved.
- Provided individualized support and resources for students facing challenges, promoting academic success and personal growth.
- Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Out Patient Pharmacy Technician
Houma Urgent Care Pharmacy
03.2016 - 11.2016
- Elevated patient convenience by efficiently managing the drive-thru window during peak hours of operation.
- Established positive relationships with patients by remembering their names and preferences, fostering loyalty to the pharmacy.
- Implemented a system for tracking special order medications, reducing wait times for patients requiring these items.
- Assisted patients with insurance claims by verifying coverage details and resolving any discrepancies, leading to smoother transactions.
- Supported efficient workflow by preparing prescription labels and auxiliary labels as needed for pharmacists'' approval.
- Streamlined daily operations with effective inventory management, keeping track of stock levels and expiration dates.
- Provided exceptional customer service by addressing patient concerns promptly and professionally, fostering trust in the pharmacy team.
- Educated patients on proper medication usage and storage, promoting safety and adherence to treatment plans.
- Maintained compliance with federal and state regulations through accurate recordkeeping of controlled substances dispensed.
- Improved pharmacy efficiency by maintaining an organized workspace, ensuring quick access to medications and supplies.
- Coordinated seamless transitions of care for discharged hospital patients receiving outpatient prescriptions from our pharmacy.
- Enhanced patient satisfaction by accurately processing and filling prescription orders in a timely manner.
- Facilitated communication between healthcare providers and patients regarding prescriptions, clarifying instructions when necessary for optimal care.
- Reduced medication errors through meticulous attention to detail while inputting prescription information.
- Collaborated with pharmacists to ensure accurate dispensing of medications, preventing potential drug interactions or adverse effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Wolfe's Pharmacy
02.2014 - 09.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
No Degree - Early Childhood Education
Johnson County Community College
Overland Park, KSNo Degree - Pharmacy Technician Certification Preparedness
Unitech Training Academy
Houma, LA05.2011
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS05.1995
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Insurance Verification
- Supply Restocking
- Pharmacology knowledge
- Operations Support
- Customer Service
- Data Entry
- Attention to Detail
- Pharmacy and customer records management
- Pharmacy Software Proficiency
- Manual and automated medication dispensing
- Certified Pharmacy Technician (CPhT)
- Analytical Thinking
Accomplishments
National Technical Honor Society
Affiliations
- National Pharmacy Technician Association
- One Step Closer Amputee Group
Certification
- CPhT - Certified Pharmacy Technician
- Louisiana Board of Pharmacy and Pharmacy Technician Certification Board
Timeline
Automation Pharmacy Technician IV
Omnicell, Inc
08.2022 - Current
Inpatient Pharmacy Technician
Terrebonne General Health System
01.2018 - Current
Pharmacy Program Instructor
Unitech Training Academy
02.2017 - 09.2017
Out Patient Pharmacy Technician
Houma Urgent Care Pharmacy
03.2016 - 11.2016
Pharmacy Technician
Wolfe's Pharmacy
02.2014 - 09.2015
Lead Pharmacy Technician
CVS Pharmacy
07.2011 - 04.2022
No Degree - Early Childhood Education
Johnson County Community College
No Degree - Pharmacy Technician Certification Preparedness
Unitech Training Academy
High School Diploma -
Shawnee Mission Northwest High School