Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Tucker

Milford,OH

Summary

Dedicated Oncology Nurse proudly offering more than 12 years' expertise in the oncology field. Expert in communicating and educating other healthcare professionals, patients, and families. Driven to provide superior quality customer service, innovative in leveraging extensive knowledge of products, with a positive attitude and a drive for success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Nurse Educator

Syneos Health Commercial Solutions
09.2020 - Current
  • Successful launch of new pharmaceutical products, client outreach, and collaboration for development of educational materials.
  • Demonstrated strong product knowledge during client interactions, providing education on disease state, diagnosis, financial resources, and pharmaceutical therapy, effectively increasing trust in product line.
  • Act as primary communication source to develop working relationships with oncology providers
  • Salesforce Champion, mentoring and educating team members on use of software to identify key opinion leaders, account personnel, and to manage customer database.
  • Utilized learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
  • Empowered patients by promoting self-management skills and fostering confidence in their abilities to manage their health conditions.
  • Identified knowledge gaps among patients, creating targeted interventions to address their specific concerns.
  • Consistently providing high satisfaction scores by delivering high-quality education sessions that met or exceeded expectations.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
  • Established productive partnerships with key opinion leaders within the medical community, further expanding brand awareness.

Admission Specialist

Vitas Healthcare
06.2019 - 11.2021
  • Marketing to build effective relationships with referral sources.
  • Conducted thorough assessments of new hospice referrals to determine eligibility for services, facilitating efficient patient admission processes.
  • Educated patients, families, and healthcare professionals on disease progression and available resources, fostering a sense of empowerment and informed decision making.
  • Maintained compliance with all relevant regulations and accreditation standards by staying up-to-date on industry trends and policy changes.
  • Streamlined communication among healthcare providers, ensuring timely implementation of treatment modifications for better symptom management.
  • Coordinated seamless transitions between different levels of care by collaborating with hospital staff, nursing home personnel, or private caregivers as needed.
  • Streamlined communication between various departments involved in the admissions process by organizing regular meetings to discuss updates or challenges that arose during each application cycle.
  • Mentored new hospice admission specialists, educating while sharing insights and best practices to ensure high-quality care delivery.
  • Strong ability to communicate with healthcare providers, facilities, patients, and families ensuring customer satisfaction
  • Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
  • Served as an advocate for patients’ rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.

Clinical Nurse Specialist

University of Cincinnati Physicians
11.2015 - 06.2019
  • Contributed to policy and guideline development to streamline processes within department to ensure timely diagnosis, treatment, and coordination of multiple disciplinary units, leading to increased efficiency and better resource allocation.
  • Collaborates in program development to ensure ongoing facility accreditation of breast care program.
  • Implemented quality improvement initiatives that led to measurable enhancements in patient safety and satisfaction levels.
  • Management of outpatient surgical clinic, serving a clinical expertise, mentoring and educating staff through professional development, organization of daily clinic schedule, and assisting to assess, diagnose, treat, and educate patients regarding disease state, pre- and post-operative care.
  • Actively participated in community outreach events as an ambassador for the profession, educating the public about essential health topics.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Facilitated and attended interdisciplinary meetings to discuss patient care.
  • Assisting with outpatient procedures, triage of patients, wound care, and injection training.
  • Established effective communication channels between nurses, physicians, and other team members, promoting seamless coordination of patient care efforts.
  • Maintained professional development by attending relevant conferences, workshops, and seminars, staying informed on emerging trends and best practices within the nursing field.

Nurse Navigator

Oncology Hematology Care of Cincinnati
10.2014 - 11.2015
  • Facilitated timely access to care by coordinated appropriate and efficient delivery of healthcare services, appointments, tests and procedures, assisting with insurance approvals/denials and appropriate paperwork for patients, across various healthcare systems.
  • Provided individualized education to patients and families regarding disease and therapy, identifying individual needs and connecting with appropriate resources.
  • Served as liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
  • Collaboration with interdisciplinary team to ensure treatment guidelines are met and appropriate institution of therapy.
  • Reduced hospital readmissions by proactively identifying high-risk patients and implementing targeted interventions.
  • Assisted in development of nurse navigation program, developing new processes for documentation and workflow, mentoring Nurse Navigators as they transitioned into their roles, providing training and education.
  • Participated in community outreach events.
  • Participated in multidisciplinary case conferences, providing valuable input on patient care plans based on nursing expertise.
  • Participated in professional development opportunities to stay current on best practices in nurse navigation and clinical expertise areas.

Infusion Nurse

Oncology Hematology Care
03.2013 - 10.2014
  • Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness, and following research protocol when necessary.
  • Provided patient and family education on disease state, therapy, and side effects.
  • Prepared chemotherapy doses and iron infusions, adhering to infection control protocols and handling hazardous materials according to regulatory guidelines.
  • Leveraged knowledge of medications, procedures, infection control and safety precaution to initiate appropriate intervention in crisis situations.
  • Preserved high levels of professionalism while managing stressful situations involving critically ill patients requiring urgent interventions during infusions
  • Reduced complications by closely monitoring patients for adverse reactions during infusion therapy sessions.
  • Optimized efficiency in clinical setting by coordinating schedules with other nurses for seamless patient flow.
  • Maintained accurate electronic medical records to ensure proper tracking of treatments administered, responses observed, and adjustments made.
  • Increased patient satisfaction by collaborating with multidisciplinary healthcare teams to develop individualized care plans.
  • Promoted continuity of care by working closely with physicians to update treatment plans based on changes in patient condition or response to therapy.
  • Advanced knowledge base through regular attendance at continuing education seminars related to infusion nursing practice standards and emerging treatment options.
  • Boosted team morale through active engagement in staff meetings, sharing best practices, and contributing constructive feedback for process improvements.

Education

MBA - -in Process

Westen Governors University

Bachelor of Science in Nursing -

Ohio University
Athens, OH
01.2016

Associate of Science in Nursing -

Southern State
Wilmington, OH
01.2012

Skills

  • Friendly, Positive Attitude
  • Problem-Solving/Critical Thinking
  • Attention to Detail
  • Effective Organization and Time Management
  • Presentation Skills
  • Clinical education expertise
  • New product launch/Product Promotion
  • Customer Relationship Management and Engagement
  • Salesforce Software Proficiency
  • Epic Software Proficiency

Certification

  • Licensed Registered Nurse - Compact/multi-state
  • Oncology Certification, ONS - in process

Timeline

Clinical Nurse Educator

Syneos Health Commercial Solutions
09.2020 - Current

Admission Specialist

Vitas Healthcare
06.2019 - 11.2021

Clinical Nurse Specialist

University of Cincinnati Physicians
11.2015 - 06.2019

Nurse Navigator

Oncology Hematology Care of Cincinnati
10.2014 - 11.2015

Infusion Nurse

Oncology Hematology Care
03.2013 - 10.2014

MBA - -in Process

Westen Governors University

Bachelor of Science in Nursing -

Ohio University

Associate of Science in Nursing -

Southern State

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April Tucker