April Tunstall
Felton,DE
Summary
To obtain a career position with a company for personal growth and advancement. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Family Crisis Therapist
State of Delaware DSCYF
08.2019 - Current
- Intervene in family crisis situations and investigate reports regarding child abuse or neglect
- Write narrative reports regarding the investigation and findings
- Develop and implement treatment plans
- Prepare court reports and attend court to testify
- Provides ongoing consultation with professional staff
- Prepares clinical reports and documentation of progress towards goals of families and clients -File for custody of children at harm, dependent or abused, complete level of care for children to determine and locate foster home placement
- Collaborate with other agencies to meet the families needs and put services in place
- Work closely with Law Enforcement to assess homes and interview suspects
- Participate in Forensic interview with the Multidisciplinary team to establish next steps.
State of Delaware Emergency Services
07.2018 - 07.2019
- Providing emergency housing and food to clients in need
- Creating an plan to improve the clients needs
- Process of assessment, planning, facilitation advocacy for options and services to meet an individual's health needs through communication
- Provides information and referral services to enable clients to meet individual needs
- Informs individuals of Federal, State and local programs/services available
- Acts on behalf of individual or group to obtain services if necessary
- Maintains record of all requests for services and classifies them
- Acts as substitute for other workers when needed and provides coverage for other DSSC programs as assigned
- Performs follow up activities with clients to assure client is receiving needed services as well as meeting their responsibilities
- Provides transportation and schedules clients eligible for assistance
- Provides services to advocate for health, safety and welfare or rights of clients and their families and assists them in obtaining needed services
- Interviews clients and family members and/or professionals to gather personal, social and background information; works closely with the client and family to formulate a clear description of the client and familyâ€s problems; identify the key forces which maintain the problems; discover resources and strengths available to the client and family to resolve the problems; and identify the blocks, if any, that prevent the client and family from resolving the problems without the intervention of the State agency
- Determines eligibility for various social service programs offered by the agency or available in the community.
Administrative Specialist II
WIC Program, State of Delaware
09.2009 - 07.2018
- Responsible for monitoring WIC authorized vendors in the State of Delaware for Compliance with rules and regulations governing the WIC program
- Process clients cases to process of assessment, planning, facilitation and advocacy for options and services to meet an individual's health needs through communication and available resources to promote quality cost-effective outcomes
- The purpose is to ensure the client and family are educated and implements needed changes
- Responsible for securing and maintaining WIC authorized vendor files through the WIC WOW data base
- Provide vendor training and compliance of store stock, including monthly inspection of stores
- Interview clients for benefits and provide nutritional education, establish care plan for clients
- Responsible for client billing, including all correspondence, collections, reporting and necessary follow up action
- Responsible for providing accurate documentation
- Schedule and provide training and training supplies for stores that are accepting WIC
- Comply with all USDA, DPHH, DPH, and WIC policies and procedures.
Administrative Specialist
Government Support Services, State of Delaware
02.2008 - 09.2009
- Handle confidential personnel matters for all 82 employees
- This includes FMLA, short term disability and workmans compensation
- Collect and compile weekly reports from our 7 unit managers for the director review and comments
- Maintain vacation and sick accrual and usage
- Create and update spreadsheets to reflect accurate data and other information for all 7 business units
- Answer phone calls for the Director and screen calls for appropriate issues
- Work on the LMS system to calculate if employees are in jeopardy of losing time
- Handle all payroll issues and follow them thru to the end until they are resolved and corrected
- Process, pay and verify invoices
- Order and distribute all supplies (based on a true need)
- Including ordering of toner and remanufactured cartridges.
Administrative Specialist / Human Resource Technician
Office of Pensions
07.2007 - 02.2008
- Assist pension clients by phone with pension questions and transfer calls to the appropriate areas
- Receive and send faxes to other various state agencies and clients
- Order and distribute office supplies to the various copy areas throughout the building
- Perform data entry with accuracy on a daily basis
- Create and update excel spreadsheet
- Create and send reports to management on a weekly basis
- Assist walk in clients fill out necessary paperwork and make needed copies
- Print report documents for estimate calculations.
Credit Analyst
10.2004 - 10.2006
- Review customer account for credit line increase to mitigate risk to the bank
- 45k of unsecured credit card lending
- Pull credit bureau information
- Educate customers on ways to improve credit history
- Process loan applications.
Bank of America
10.1996 - 10.2006
Mortgage Underwriter/ Processor
03.2002 - 10.2004
- Possessed lending authority of $333,000 secured
- Collaborated with customers in the decision making process
- Reviewed customer loan applications to determine credit worthiness
- Place necessary conditions to be met prior to closing - Reviewed debt to income ratios to meet guidelines
- Defined consumer conditions to be met prior to closing loan
- Set up appraisals and make sure loan to value are within guidelines.
Customer Service Representative
06.1999 - 03.2002
- Focused on outstanding customer satisfaction - one call resolution
- Provided customer delight in servicing customers.
Retention Representative
08.1997 - 06.1999
- Utilized product knowledge and marketing products and balance transfers
- Negotiated interest rates and annual fees to retain customers.
Micrographics Trainer
10.1996 - 08.1997
- Trained new associates on products and procedures
- Utilized written communication skills to handle executive complaints
- Filmed correspondence to microfilm for tracking purposes
- Secured information in research for fraud investigation and other tracking purposes.
Education
Bachelors - Behavioral Science
Wilmington University, Wesley College
Dover, DE05.2017
bachelors - business
Polytech Vocational High School
Woodside, DE06.1994
High School Diploma received -
Skills
- Treatment Planning
- Crisis Intervention
- Intervention Support
- Group Counseling
- Domestic Violence Training
- Autism Spectrum Training
Certification
Certificate in Child Advocacy
Certificate in Conflict Resolution
Child Advocacy Training Certified
Timeline
Family Crisis Therapist
State of Delaware DSCYF
08.2019 - Current
State of Delaware Emergency Services
07.2018 - 07.2019
Administrative Specialist II
WIC Program, State of Delaware
09.2009 - 07.2018
Administrative Specialist
Government Support Services, State of Delaware
02.2008 - 09.2009
Administrative Specialist / Human Resource Technician
Office of Pensions
07.2007 - 02.2008
Credit Analyst
10.2004 - 10.2006
Mortgage Underwriter/ Processor
03.2002 - 10.2004
Customer Service Representative
06.1999 - 03.2002
Retention Representative
08.1997 - 06.1999
Bank of America
10.1996 - 10.2006
Micrographics Trainer
10.1996 - 08.1997
Bachelors - Behavioral Science
Wilmington University, Wesley College
bachelors - business
Polytech Vocational High School
High School Diploma received -
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