APRIL TURNER
Riverview,FL
Summary
Customer Service specialist dedicated to high levels of customer satisfaction, and meeting aggressive business goals. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
18
18
years of professional experience
Work History
Quality control. Tactical Team Member
Adecco Staffing
tampa, FL
2023.05 - 2023.06
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Registration Representative - special operations
proshow event staffing
Tampa , FL
2023.02 - 2023.05
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Logistic Business Manager-Dispatch
J.A. & Associates Logistics
Tampa, FL
01.2021 - 07.2022
- Time Management, communication, Critical Thinking, Coordination, cash handling, word - excel adobe
- Planned out appropriate routes, keeping time and distance logistics in mind, coordinates operations with truck drivers, and other holders, receiving emergency and non emergency calls, monitoring drivers logs making sure drivers help proper insurance,
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Managed daily delivery and work schedules to maximize coverage.
Delivery Carrier
UPS Carrier
Sarasota, FL.
09.2019 - 12.2021
- Package organized scanning, and delivered packages to customers according to protocol.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
Customer Service Representative
Dark Star Theory Production
West Palm Beach, FL
05.2017 - 07.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Sales Associate
Van Heusen
Ellenton, FL
03.2005 - 12.2013
- Welcoming customers maintaining floor appearance operating Cash registers,
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
Advanced Massage Therapy Diploma - Alternative Medicine, Anatomy, And Physiology
Florida College of Natural Health
Bradenton, FL01.2013
High School Diploma -
Continental Academy
05.2004
Skills
- Critical thinker
- Adjusting routes
- Delivery procedures
- Improving operations
- Report generation
- Dispute mediation
- Route planning
- Data collection
- Project management
- Customer retention
- Transportation management systems
- Customs compliance
- Fleet dispatch
- Data reporting
- Data Entry
- Excellent Communication
- Good Telephone Etiquette
- MS Office
- Written Communication
Timeline
Quality control. Tactical Team Member
Adecco Staffing
2023.05 - 2023.06
Registration Representative - special operations
proshow event staffing
2023.02 - 2023.05
Logistic Business Manager-Dispatch
J.A. & Associates Logistics
01.2021 - 07.2022
Delivery Carrier
UPS Carrier
09.2019 - 12.2021
Customer Service Representative
Dark Star Theory Production
05.2017 - 07.2020
Sales Associate
Van Heusen
03.2005 - 12.2013
Advanced Massage Therapy Diploma - Alternative Medicine, Anatomy, And Physiology
Florida College of Natural Health
High School Diploma -
Continental Academy