Summary
Overview
Work History
Education
Skills
ENGLISH
Languages
Timeline
Generic

APRIL TYLER

BROCKTON,MA

Summary

Responsible and reliable [Job Title] manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.

Overview

9
9
years of professional experience

Work History

Residential Counselor

CRJ & Associates
10.2023 - Current
  • Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.

SUPPORT STAFF.

FATHER BILL'S & MAINSPRING-BROCKTON,MA
11.2023 - 10.2024
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Logged customer inquiries and service requests into company CRM system to maintain accurate records.
  • Processed customer orders using established processes to support accuracy and consistency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Facilitated smooth communication between departments, ensuring timely completion of projects and tasks.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Built and managed processes for tracking and monitoring department performance.

Sales Assistant

RAINBOWS SHOPS-BROCKTON,MA
03.2020 - 04.2023

. CREATED AND PROMOTE A FRIENDLY, PROFESSIONAL ENVIRONEMENT WITH COSTOMURS, SUPERVISOR, AND CO-WOKERS.

.MAXIMIZE STORE VOLUME IN ACCORDANCE WITH ALL STOREAND COMPAGNY GOALS ,POLICIES PROCEDURES, ETC, RECUIT,INTERVIEW, SELECT AND HIRE STORE ASSOCIATES.

.RECOMEND ASSOCIATES FOR PROMTION AND SALARY ADJUSMENTS. RECOMMEND UNDERPERFORMING ASSOCIATES FOR PERFORMANCE IMPROVEMENT, DISCIPLINE AND/ OR DETERMINETION .

.ENSURE CUTOMER SRVICE IS BEING MAITAINED THROUGHT THE BUSINESS DAY.

.MAINTAIN AN ORDERLY SYSTEM FOR PLAINNING, COORDONATION, FOLLOW-THROUGH AND COMPLETION OF TASKS, WHICH RESULT IN THE ARCHIVEMENT OF STORE AND COMPAGNY GOALS .. ABILITY TO UNDERSTAND PRIORITIES AND THE SENSEOF URGENCYOF THE BUSINESS,ADJUSTING DIRECTIONS/ SCHEDULEING WHEN NECESSARYTO MEET STORE NEEDS AND THE DEMANDS OF THE BUSINESS.

PCA PERSONAL CARE ASSISTANT

Tempus Unlimited
01.2016 - 09.2019

TAKING CARE OF THE PERSON HELPING TO SHOWREING CHANGES CLOTHS AND FOOD SHOPPING & CLEANING THE HOUSE.

Education

High School Diploma -

Brockton High School
Brockton, MA
06.1999

Skills

  • Meeting Arrangements
  • Database and Client Management Systems
  • Office Equipment Operation
  • Professional Networking

ENGLISH

IS MY LANGUAGE

Languages

English
Full Professional

Timeline

SUPPORT STAFF.

FATHER BILL'S & MAINSPRING-BROCKTON,MA
11.2023 - 10.2024

Residential Counselor

CRJ & Associates
10.2023 - Current

Sales Assistant

RAINBOWS SHOPS-BROCKTON,MA
03.2020 - 04.2023

PCA PERSONAL CARE ASSISTANT

Tempus Unlimited
01.2016 - 09.2019

High School Diploma -

Brockton High School
APRIL TYLER