Summary
Overview
Work History
Education
Skills
Timeline
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April Ulmer-Elliott

Battle Ground

Summary

Dynamic Patient Access Rep Lead at Peace Health Medical Group with a proven track record in HIPAA compliance and exceptional customer service. Skilled in insurance verification and patient registration, I foster team collaboration and enhance patient experiences, significantly reducing no-show rates through effective follow-up systems. Committed to quality care and operational excellence.

Overview

29
29
years of professional experience

Work History

Patient Access Rep Lead

Peace Health Medical Group
01.2025 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved customer complaints using established follow-up procedures.

Team Coordinator

Providence Health & Services
07.2012 - 12.2024
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Improved team collaboration with regular meetings, progress updates, and transparent communication.
  • Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Trained, motivated and guided on-boarding members.
  • Worked with customer service to handle escalated customer issues.
  • Created staff schedules and updated reports.
  • Championed company culture/values ensuring team''s adherence to organizational guidelines/standards while maintaining high levels of morale.
  • Worked with customer service representatives to handle escalated customer issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new employees, instructing each in use of office machinery, standard operating procedures and company policies.

Receptionist

Northwest Medical Associates
05.2010 - 07.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Administrative Assistant

Washington Mutual Bank
05.1996 - 01.2009

Education

Prairie High School
Vancouver, WA

Associate of Applied Science - Medical Office Administration

Clark College
Vancouver, WA
06-2010

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Patient check-in
  • Multitasking and organization
  • Phone and email etiquette
  • Strong empathy
  • Team collaboration
  • Friendly and outgoing
  • Customer follow-up
  • Data entry
  • Patient intake
  • Reliability and dedication

Timeline

Patient Access Rep Lead

Peace Health Medical Group
01.2025 - Current

Team Coordinator

Providence Health & Services
07.2012 - 12.2024

Receptionist

Northwest Medical Associates
05.2010 - 07.2012

Administrative Assistant

Washington Mutual Bank
05.1996 - 01.2009

Prairie High School

Associate of Applied Science - Medical Office Administration

Clark College

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April Ulmer-Elliott