April Urquizu
San Jacinto,CA
Summary
Accomplished and certified Pharmacy Technician with over 7 years of experience in great customer service, retail and specialty pharmacy environments as well as working remote as pharmacy technician for 3 years for major national chains. Good relationship-building and multitasking skills. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Driver, Warehouse Orders
San Bernardino County Registrar Of Voters Office
03.2024 - Current
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
Pharmacy Technician
Idyllwild Pharmacy
10.2023 - 11.2023
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Pharmacy Technician
CVS Specialty Pharmacy
06.2017 - 10.2023
- Front End:
Assisted in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and be able to enter incomplete prescription information once clarification has been obtained. - Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, ICD 10 codes, refill authorizations and patient information.
Education
Certified Pharmacy Technician - Pharmacy
Rialto ROP
Rialto, CA05.2017
Skills
- Microsoft PowerPoint
- Teamwork and Collaboration
- Microsoft Excel
- Resolving Customer Issues
- Time Management
- Complex Problem-Solving
- Telephone Etiquette
- Medical terminology knowledge
- Spreadsheets
- Microsoft Outlook
- Data entry proficiency
- Customer service excellence
- Understanding Customer Needs
- Reliability
- Multitasking Abilities
- Patient Profile Setup
- Computer Literacy
- ICD 10 coding understanding
- Eligibility Determination
- Insurance Verification
- Organizational Skills
- Call Center Experience
- Self Motivation
Timeline
Driver, Warehouse Orders
San Bernardino County Registrar Of Voters Office
03.2024 - Current
Pharmacy Technician
Idyllwild Pharmacy
10.2023 - 11.2023
Pharmacy Technician
CVS Specialty Pharmacy
06.2017 - 10.2023
Certified Pharmacy Technician - Pharmacy
Rialto ROP
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