APRIL VAIL
Mobile,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Service/Inspections Coordinator
VSC Fire & Security
11.2023 - Current
- Managed and coordinated service teams to achieve successful completion of service projects. Maintained accurate records and full compliance with government regulations and agency guidelines. Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments. Coordinated and monitored service activities to confirm work met all requirements. Assessed customer needs and developed solutions to meet needs. Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Led team of up to 10 service technicians and inspectors in field activities.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Generated reports detailing findings and recommendations.
Front Desk Coordinator/Scheduler
HealthAction Physical Therapy & Wellness
09.2022 - 11.2023
- Works at front desk of clinic and oversees check in and registration of patients to Include all requirements of registration paperwork, copay collection, scheduling, verification of patient contact information and all other functions required for services provided to patients
- Assists with patient flow and coordinate positive patient experience throughout check in process; independently completes front desk responsibilities; maintains strong working relationships with administrative and clinical teams.
Senior Dispatcher
Houston County Sheriff's Office
04.2020 - 08.2022
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Prioritize calls according to urgency and importance
- Use radio, phone, or computer to send crews, vehicles or other field units to appropriate locations
- Enter data in the computer system and maintain logs and records of calls, activities and other information.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Used specialized software to track and maintain case incident numbers and logs
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Assisted callers in emergency situations with appropriate information and support
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Reduced risks and emergency response issues by observing public safety field units
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Resolved problems, improved operations and provided exceptional service
- Demonstrated strong organizational and time management skills while managing multiple projects
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
GED -
George C Wallace Community College - Dothan
Dothan, AL01.2017
Skills
- Excellent Communication (Verbal, Written) & Listening
- Computer proficiency
- Project Management
- Insurance Verification
- Customer Service
- Schedule Coordination
- Patient Registration
- Patient Scheduling
References
- Sarah Gracy, Co-worker, Houston Co Sheriff Office, 334-435-6613 405 E Adams Str., Dothan, AL, 36301, Sgracy@houstoncountysheriff.org
- Mechau Mowbray, Business Owner, Polished , 334-648-9240, 334-446-7002, wmsmowbray@gmail.com
- Laura Heathco, Co-Worker, Hansen Heating & Cooling, Mobile, AL. 251-408-5175
Timeline
Service/Inspections Coordinator
VSC Fire & Security
11.2023 - Current
Front Desk Coordinator/Scheduler
HealthAction Physical Therapy & Wellness
09.2022 - 11.2023
Senior Dispatcher
Houston County Sheriff's Office
04.2020 - 08.2022
GED -
George C Wallace Community College - Dothan
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