April Valdez
Laredo,TX
Summary
With a proven track record at Rio Grande Processing Center. GEO, I excel in high-pressure environments, demonstrating expertise in emergency response and inmate supervision. My ability to foster trust and manage relationships enhances safety and reduces contraband, showcasing my strong conflict resolution skills and mental health awareness.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Rio Grande Processing Center. GEO
03.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Health Care Assistant
Nova Primary Health Care
04.2024 - 10.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
Customer Service Cashier
Peter Piper Pizza Inc
10.2021 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Lyndon B Johnson High School
Laredo, TXSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Inmate supervision
- Correctional facility procedures
- Observation
- Self-defense techniques
- Safety
- Stress tolerance
- Relationship building and management
- Facility security
- CCTV monitoring
- Central and pod control
- Booking procedures
- Suicide prevention
- Gang awareness
- Mentorship
- Staff management
- Evidence preservation
- Behavioral disorders
- Excellent problem solver
- Patrol procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Care Assistant
Nova Primary Health Care
04.2024 - 10.2024
Correctional Officer
Rio Grande Processing Center. GEO
03.2024 - Current
Customer Service Cashier
Peter Piper Pizza Inc
10.2021 - 03.2022
Lyndon B Johnson High School
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