APRIL VAN RIVERS

IT Business Office – Recruited to this position reporting to CTO to assume lead role in driving IT organization for this technology and services company whose mission is to improve lives of people with mental health conditions

• Restructured work stream processes for key business representatives, Product Managers and engineers that optimized project commitment milestones and increased delivery velocity by 80% for strategic priorities
• Collaborated with head of Product Management, Engineering and Infrastructure to establish working model and streamlined process for project prioritization, overall strategic alignment and delivery
• Saved over $46k in vendor expenses by evaluating current contracts and identifying saving opportunities
• Designed and rolled out project portfolio tracking and health report
• Established net new tech metrics and control dashboard to align with overall company goals and stay abreast of any gaps in deliverables to make strategic decisions

Promoted to position based on leadership and technical ability to develop, lead and support the application and infrastructure team for this leader in the health-at-home solutions currently managing care for 17.5 M members through a network of 7,400+ provider locations (Company acquired by Walgreens Boot Alliance)

• Established production deployment delivery process and schedule that increased release adherence to business priorities by 48%
• Lead and managed over 120 successful large-scale production releases
• Developed trust among partners by creating a harmonious environment with cross-functional business units to drive and deliver on key IT deliverables
• Utilized excellent conflict resolution skills to ensure accountability between partners
• Played instrumental role in reaching team milestone achievements and project completion deadlines by directing data-driven, targeted progress meetings
• Employed well-developed organizational skills to manage multiple implementations simultaneously
• Increased visibility for tracking major deployments

Recruited to ensure all issues with substantial impact were documented with root cause analysis, resolution, and preventative measures

• Served as SME and Owner, leading process, training, and communication for the service desk upgrade
• Created a process that improves efficiency and visibility by consolidating tickets for review
• Ensured that Service Level Agreements were met and visible by creating control mechanisms that included dashboards for metrics reporting, monitoring, and action plans

Recruited to provide technical support to this medical institution dedicated to providing highest quality care to children

• Improved portfolio and program review process by creating and managing high-level project roll-up list consisting of 400+ projects
• Reconciled budget constraints by collaborating with management to reassign projects accordingly

Recruited to provide comprehensive support to managing the tradeshow and conference department of this exclusive hotel and resort

• Earned “Top Box” award by contributing to success of large-scale events and meetings
• Orchestrated event details pertaining to food/beverage, audiovisuals, billing, rooming lists, activities
• Established optimal outcomes by assisting multiple managers with strategizing, executing, and managing tradeshows and conferences