April Vargas
Converse,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Home Health Care Attendant
Santana Primary Home Care
San Antonio, TX
12.2020 - Current
- Tracked and reported clients' progress based on observations and conversations.
- Maintained accurate records of patient care services provided each day.
- Provided patients and families with emotional support and instruction.
- Observed symptoms of illness or changes in condition and reported them promptly.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Participated in case of reviews, consulting with team caring for client, to evaluate client's needs and plan for continuing services.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Home Care Attendant
Cuidado Casero Home Health
Euless, TX
01.2010 - 11.2018
- Reported unusual or urgent circumstances in patients' condition or environment immediately to family.
- Monitored durability of medical equipment and healthcare supplies, completing orders, and restocking items.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions for client.
- Helped achieve A1C goal target with my meal plan.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored vital signs and reported changes to primary care physician or supervisor.
Sales Associate /Customer Service Representative
On Video Movie Rentals
Arlington, TX
01.2011 - 07.2013
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Suggested ideas for improving store operations and increasing profits.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Computed purchases and received and processed cash or credit payment.
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled customer complaints in a professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
Ved V Aggarwall, M.D. Pain Management
Fort Worth, TX
06.2005 - 06.2009
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Littlefield High School
Littlefield, TX05.1999
Skills
- Appointment Scheduling
- Complaint Resolution
- Insurance Verification
- Medical Charting/ Documentation
- Administrative Support
- Customer Needs Assessment
- Time Management
- Problem-Solving
- Call Management
- Compassionate Client Care
Languages
Spanish
Professional
English
Professional
Timeline
Home Health Care Attendant
Santana Primary Home Care
12.2020 - Current
Sales Associate /Customer Service Representative
On Video Movie Rentals
01.2011 - 07.2013
Home Care Attendant
Cuidado Casero Home Health
01.2010 - 11.2018
Receptionist
Ved V Aggarwall, M.D. Pain Management
06.2005 - 06.2009
High School Diploma -
Littlefield High School
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