Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Vargas

Las Vegas,NV

Summary

I am a hard working , self developing professional who is always pushing my limits towards achieving as many character building skills as possible. I strive towards delivering strong work ethics, by displaying the utmost professionalism when working and giving the highest quality of customer service . I am a team player and an independent strategist, with a strong ability to troubleshoot and multitask. I am positive thinking and pride myself in my ability to give a personal touch of care to my work style and have exceptional communication skills. I ruse to challenges, because I see every obstacle as a learning opportunity towards gaining knowledge and improved skills . I appreciate every opportunity I was ever given being that I have been working since the age of 14 and I know that I will be an asset to any company that gives me a chance to shine as one of their team members.

Overview

13
13
years of professional experience

Work History

Spirit Airlines Gate Agent Customer Service

Unifi Aviation
Las Vegas, Nevada
09.2021 - 03.2024
  • Greeted customers in a friendly and professional manner.
  • Provided assistance with ticketing, baggage handling, and boarding procedures.
  • Assigned seating to passengers based on availability and preferences.

Assistant Store Manager

BCBGMAXAZRIA
Las Vegas, NV
10.2015 - 12.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Sales Assistant

Victoria's Secret
Las Vegas, NV
01.2014 - 12.2015
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.

Key Holder

Angl clothing
Las Vegas, NV
03.2013 - 08.2014
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.

After-School Program Leader

Chicago Youth Centers
Chicago, Illinois
09.2011 - 01.2013
  • Organized and supervised daily activities for students in the after-school program.
  • Developed lesson plans and educational activities to engage students.
  • Assisted with homework assignments, projects, and tests.

Education

Bachelor of Arts - Fashion Design

International Academy of Design And Technology - Schaumburg
North Chicago, IL
07-2010

Skills

  • Flight Scheduling Knowledge
  • Sales and Upselling
  • Customer Retention Strategies
  • Travel documentation verification
  • Ticketing and Boarding
  • Emergency Procedures
  • Airport safety regulations
  • VIP passenger handling
  • Gate announcements
  • Baggage Handling Coordination
  • Passenger Assistance
  • Cross-cultural awareness
  • Disability assistance
  • Airline Reservation Systems
  • Cash handling experience
  • Ticketing System Knowledge
  • Airline policy understanding
  • Airport regulations knowledge
  • Gate announcement delivery
  • Emergency response readiness
  • Cultural Sensitivity
  • Strong Work Ethic
  • Boarding Process Management
  • Ground transportation coordination
  • Accommodation Planning
  • Regulatory Compliance
  • Problem-Solving
  • Issue Resolution
  • Boarding Pass Assignment
  • Customer Documentation Review
  • Payment Processing
  • Reservation Confirmation
  • Documentation And Reporting
  • Data Entry
  • Computer Reservation Software
  • Detail Oriented
  • Microsoft Office
  • Special Needs Assistance
  • Personal Travel
  • Attention to Detail
  • Analytical Thinking
  • Phone and Email Etiquette
  • Phone Etiquette
  • Upselling and Cross Selling
  • Adaptability
  • Problem-solving abilities
  • Critical Thinking
  • Organizational Skills
  • Continuous Improvement
  • Decision-Making
  • Service Promotion
  • Time Management
  • Problem-solving aptitude
  • Effective Communication
  • Customer reservations
  • Written Communication
  • Flexible Schedule
  • Time management abilities
  • Reservation Management
  • Multitasking
  • Excellent Communication
  • Interpersonal Communication
  • Relationship Building
  • Customer Service
  • Staff Training
  • Active Listening
  • Team building
  • Adaptability and Flexibility
  • Professionalism

Timeline

Spirit Airlines Gate Agent Customer Service

Unifi Aviation
09.2021 - 03.2024

Assistant Store Manager

BCBGMAXAZRIA
10.2015 - 12.2019

Sales Assistant

Victoria's Secret
01.2014 - 12.2015

Key Holder

Angl clothing
03.2013 - 08.2014

After-School Program Leader

Chicago Youth Centers
09.2011 - 01.2013

Bachelor of Arts - Fashion Design

International Academy of Design And Technology - Schaumburg
April Vargas