April Varley-Nichols
Killeen,TX
Summary
Enthusiastic, reliable, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Healthcomp
10.2021 - Current
- Within 3 months of working here I was promoted to the Advocacy Team which is the VIP groups
- In less than a year I knew all the groups we offer and was moved to the Elevate Team which is the highest Specialists group
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Store Manager
Cash Store
05.2016 - 04.2021
- For 5 yrs, processed loans, office management, cash handling, supply orders
Insurance Agent/marketer
Farmers Insurance Group
06.2014 - 02.2016
Telemarketer, Office Manager
01.2005 - 11.2010
- Setup quotes, sales, appointment scheduler, office management, contracts
Education
High School Diploma -
Greater New Bedford Voc High School
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Dependable and Responsible
- Attention to Detail
- Data Entry
- Excellent Communication
- Organization and Time Management
- Clerical Support
- Written Communication
- Interpersonal Communication
- Problem-Solving
- Decision-Making
Certification
10+ years)
Computer Literacy (6 years)
Customer Service (10+ years)
Insurance Sales (1 year)
Telemarketing (10+ years)
Upselling (10+ years)
Account Management (10+ years)
Cold Calling (10+ years)
Sales Management (10+ years)
Marketing (7 years)
Store Management Experience (5 years)
Office Management (5 years)
Retail Management (3 years)
Timeline
Member Services Specialist
Healthcomp
10.2021 - Current
Store Manager
Cash Store
05.2016 - 04.2021
Insurance Agent/marketer
Farmers Insurance Group
06.2014 - 02.2016
Telemarketer, Office Manager
01.2005 - 11.2010
High School Diploma -
Greater New Bedford Voc High School