April Vasquez
Summary
Dynamic and detail-oriented professional with a proven track record at Lone Star Family Healthcenter, excelling in customer service and data entry. Recognized for enhancing patient experiences through effective scheduling and maintaining confidentiality. Adept at managing high-volume transactions and fostering trust, ensuring seamless operations and exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Lone Star Family Healthcenter
Conroe, TX
04.2013 - Current
- Maintain, organize, and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Helped patients complete necessary medical forms and documentation.
- Check patient insurance, demographic, and health history to keep information current.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Ensure HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increase accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Transcribe phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by copying and faxing documents.
Bank Teller
First National Bank Texas
Conroe, TX
05.2006 - 04.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Louise High School
Louise, TX05-1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
Timeline
Front Desk Receptionist
Lone Star Family Healthcenter
04.2013 - Current
Bank Teller
First National Bank Texas
05.2006 - 04.2013
High School Diploma -
Louise High School