April Vasquez
Summary
Dynamic and detail-oriented professional with a proven track record at Lone Star Family Healthcenter, excelling in customer service and data entry. Recognized for enhancing patient experiences through effective scheduling and maintaining confidentiality. Adept at managing high-volume transactions and fostering trust, ensuring seamless operations and exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Lone Star Family Healthcenter
04.2013 - Current
- Maintain, organize, and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Helped patients complete necessary medical forms and documentation.
- Check patient insurance, demographic, and health history to keep information current.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Ensure HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increase accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Transcribe phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by copying and faxing documents.
Bank Teller
First National Bank Texas
05.2006 - 04.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Louise High School
Louise, TX05-1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
Timeline
Front Desk Receptionist
Lone Star Family Healthcenter
04.2013 - Current
Bank Teller
First National Bank Texas
05.2006 - 04.2013
High School Diploma -
Louise High School
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