Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

April Veney

Washington,DC

Summary

Quality-driven Senior Case Manager focused on facilitating communication between providers and improving overall service to clients. Detail-oriented and systematic professional with a proactive approach.

Overview

9
9
years of professional experience

Work History

Senior Case Manager

Miriam's Kitchen
03.2022 - Current
  • Streamlined case processes for increased efficiency and accelerated resolutions.
  • Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Improved team collaboration by establishing clear communication channels and fostering a supportive environment.
  • Conducted regular check-ins with residents to monitor progress and provide support.
  • Maintained accurate and up-to-date records of resident interactions and progress.
  • Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
  • Implemented data-driven decision-making processes to optimize services provided to clients.
  • Participated in team meetings and trainings to improve service delivery and outcomes.
  • Mentored junior case managers to enhance their skill sets and promote professional growth.
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.

PSH Case Manager

Miriam's Kitchen
11.2019 - 03.2022
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

SOAR Specialist

Miriam's Kitchen
11.2018 - 11.2019
  • Identify eligible SOAR clients through a partnership with the homeless services system including (but not limited to) shelters, outreach teams, supported housing providers, hospitals, DC DOC, DHS, and DBH, and receive referrals from the SOAR Network
  • Maintain an active caseload and anticipate enrolling new claimants at a regular monthly rate of at least 5-7 individuals
  • Provide SOAR services in any setting necessary, including streets, shelters, hospitals, jails, offices, and encampments.
  • Complete and submit all necessary paperwork to SSA, DDS, and DHS within specified grant timelines
  • Utilize computerized databases including the Online Application Tracking (OAT) system, HMIS, and agency database to maintain written and computerized records, compile reports, and complete other program documentation (e.g. case notes), while maintaining appropriate confidentiality of client information.
  • Function as the personal representative for clients and maintain open communication with representatives from the Social Security Administration and Disability Determination Services.
  • Collect medical records, write Medical Summary Reports, and complete all necessary paperwork to support SSI / SSDI applications, ideally within 30 days of claim transfer from SSA to DDS
  • Attend appointments at the Social Security Administration and doctor’s offices as necessary.

Family Support Specialist

Georgia Avenue Family Support Collaboration
11.2017 - 11.2018
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Connected families with appropriate community resources for financial, emotional, and educational assistance.
  • Developed personalized service plans for each family to address their specific needs and goals.
  • Conducted regular home visits to assess family progress and adjust support plans as needed.

Lead Resident Advocate

District Alliance Of The District Of Columbia
01.2015 - 03.2017
  • Enhanced resident well-being by providing emotional support and addressing their concerns in a timely manner.
  • Improved communication between residents and staff by conducting regular meetings to discuss issues and find solutions together.
  • Promoted a safe living environment by promptly reporting maintenance issues and working closely with facilities management to resolve them.
  • Assisted in the development of life skills workshops, empowering residents to achieve self-sufficiency and independence.

Education

IPEC Coaching

Ph.D. - Human Services Leadership And Org. Management

Capella University
Minneapolis, MN
02.2021

Master of Arts - Psychology

Ashford University
San Diego, CA
05.2019

Master of Arts - Public Administrationsitration

Ashford University
San Diego, CA
03.2016

Skills

  • Client Advocacy
  • Resource Coordination
  • Individual Development Plans
  • Community Resources
  • Program Goals
  • Needs Assessment
  • Case Assessment
  • Critical Thinking
  • Crisis Intervention
  • Interpersonal Skills
  • Community Outreach
  • Time Management
  • Problem Solving
  • Team Leadership
  • Effective Communication
  • Empathy and Compassion
  • Budget Management
  • Adaptability and Flexibility
  • Cross-Cultural Sensitivity
  • Strategic Planning
  • Organizational Skills
  • Attention to Detail
  • Staff Supervision
  • Active Listening
  • Quality Assurance
  • Decision Making
  • Conflict Resolution
  • Individualized Counseling
  • Case Management

Affiliations

  • Department of Human Services
  • District of Columbia Housing Authority

Timeline

Senior Case Manager

Miriam's Kitchen
03.2022 - Current

PSH Case Manager

Miriam's Kitchen
11.2019 - 03.2022

SOAR Specialist

Miriam's Kitchen
11.2018 - 11.2019

Family Support Specialist

Georgia Avenue Family Support Collaboration
11.2017 - 11.2018

Lead Resident Advocate

District Alliance Of The District Of Columbia
01.2015 - 03.2017

IPEC Coaching

Ph.D. - Human Services Leadership And Org. Management

Capella University

Master of Arts - Psychology

Ashford University

Master of Arts - Public Administrationsitration

Ashford University

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