April Wardlaw
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Debris Monitor
Thompson Consulting Services
11.2024 - 01.2025
- Supported professional development within the team by providing ongoing feedback on individual performance metrics related to debris monitoring tasks.
- Implemented quality control measures to maintain high standards of service throughout all phases of the debris monitoring process.
- Contributed significantly to community rebuilding efforts by efficiently managing large-scale projects focused on clearing residential areas from hazardous waste material.
Patient Services Representative
Viasource Solutions
06.2022 - 10.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Assembly Line Worker
Greer Group (Eaton)
07.2017 - 01.2020
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Completed durable assemblies and subassemblies with hand and power tools.
Cashier Team Lead
Edgefield Fuel and Convenience #7
05.2014 - 12.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Applied Science - Electronic Health Records
Miller-Motte Technical College
Augusta, GA12-2018
Skills
- Field inspection
- Cash handling
- Assembly and production
- Customer service
- Multitasking and organization
Timeline
Debris Monitor
Thompson Consulting Services
11.2024 - 01.2025
Patient Services Representative
Viasource Solutions
06.2022 - 10.2024
Assembly Line Worker
Greer Group (Eaton)
07.2017 - 01.2020
Cashier Team Lead
Edgefield Fuel and Convenience #7
05.2014 - 12.2018
Associate of Applied Science - Electronic Health Records
Miller-Motte Technical College
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