Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Warner

Virginia Beach,VA

Summary

Dynamic leader with a proven track record at Lidl US, enhancing customer satisfaction and streamlining operations. Skilled in customer service and team leadership, I excel in conflict resolution and sales strategies, driving business growth. Achieved significant improvements in staff performance and customer engagement through innovative solutions and effective team motivation.

I started in 2017 as an associate and truly worked my way up! I have volunteered to help other stores as well as events lidl has participated in!

I’ve worked in 3 stores since started in 2017 because the store managers or district managers thought I’d be an asset to the stores !

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lidl US
04.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Supervisor

Lidl US
05.2019 - 04.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Associate

Lidl US
04.2017 - 05.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Camp Director

Virginia Beach Field House
04.2012 - 03.2017
  • Oversaw team of counselors and support team members.
  • Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Implemented safety protocols that significantly reduced the number of accidents or incidents at the camp.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.
  • Developed and directed programs suitable for children between ages of Number and Number.
  • Safeguarded campers, providing general first aid and distributing medication to children as directed.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Developed strong relationships with parents and guardians by maintaining open lines of communication and addressing concerns promptly, fostering trust in the camp environment.
  • Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
  • Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Maintained camper files, properly storing and maintaining personal information.
  • Evaluated employee performance regularly and provided constructive feedback, leading to continuous professional development among staff members.
  • Organized field trips to off-site locations and handled scheduling, transportation and payments.
  • Oversaw daily operations of the camp facility while maintaining compliance with state regulations, ensuring a safe environment for all participants.
  • Cultivated cordial relationships with campers' parents or guardians.

Education

Diploma -

Ocean Lakes High School
Virginia Beach, VA
06.2010

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Customer rapport
  • Sales strategies
  • Policy enforcement

Certification

Servsafe

Timeline

Assistant Manager

Lidl US
04.2021 - Current

Supervisor

Lidl US
05.2019 - 04.2021

Associate

Lidl US
04.2017 - 05.2019

Camp Director

Virginia Beach Field House
04.2012 - 03.2017

Diploma -

Ocean Lakes High School

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April Warner