Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

April Warnock

Vancouver,WA

Summary

Adept at menu memorization and POS operations, I excelled in enhancing customer satisfaction and streamlining service at McMenamins on the Columbia. My calm demeanor and ability to multitask led to a significant improvement in service efficiency. Skilled in both liquor service and maintaining a positive, professional attitude, I consistently contributed to a welcoming dining experience.

Overview

6
6
years of professional experience

Work History

Server

McMenamins on the Columbia
Vancouver, WA
03.2022 - 11.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Server

Smokehouse Tavern
Vancouver, WA
01.2019 - 03.2020
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

VIP Cocktail Server

sassys
Portland, OR
06.2018 - 02.2019
  • Maintained an accurate cash drawer throughout shift.
  • Checked identification of customers to verify age requirements for alcoholic beverages.
  • Assisted with special events such as cocktail parties, corporate meetings and private functions.
  • Set up bars with necessary supplies including glassware, napkins, straws and other items needed for drink service.
  • Adhered to company policies regarding responsible drinking initiatives.
  • Demonstrated excellent customer service skills at all times.
  • Up-sold specialty drinks when appropriate.
  • Utilized point-of-sale system to process orders quickly and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.

Education

High School Diploma -

Mt Spokane High School
Spokane, WA
06-1999

Skills

  • Menu memorization
  • Point of sale (POS) system operations
  • Calm demeanor
  • Positive and professional
  • Multitasking and organization
  • Liquor, wine, and food service

References

Paul Shelby [ McMenamins on the Columbia GM]

503-753-3748

Shelby Poore [ McMenamins on the Columbia FOH manager, Thirsty Sasquatch Bartender]

253-314-3790

Mallory McCormick [coworker]

360-433-8012

Timeline

Server

McMenamins on the Columbia
03.2022 - 11.2024

Server

Smokehouse Tavern
01.2019 - 03.2020

VIP Cocktail Server

sassys
06.2018 - 02.2019

High School Diploma -

Mt Spokane High School

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April Warnock