April Washam
Office Manager
Sedalia,IN
Summary
Adept Office Manager with a proven track record at Work Comp Management Services, showcasing expertise in bookkeeping and staff training. Excelled in staff management, enhancing team performance. Skilled in vendor engagement and resolving high-level customer inquiries, demonstrating leadership and effective problem-solving.
Overview
14
14
years of professional experience
Work History
Office Manager
Work Comp Management Services
Frankfort, IN
09.2010 - Current
- Assigned work and monitored performance of project personnel.
- Provided training to new hires on office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained filing system for records, correspondence and other documents.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Clinton Central High School
Michigantown, IN05-1998
Skills
- Staff hiring
- Vendor engagement
- Bookkeeping
- Billing
- Document management
- Travel coordination
- Staff training
- Scheduling and calendar management
- Staff management
Timeline
Office Manager
Work Comp Management Services
09.2010 - Current
High School Diploma -
Clinton Central High School
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