April Webb
Wetumpka,AL
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Walmart. Proven ability to enhance workflow efficiency and maintain high standards of organization. Skilled in data entry and critical thinking, consistently delivering exceptional client relations and support. Recognized for streamlining processes, resulting in reduced wait times and improved customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Known for adaptability with swift capacity to learn and apply new skills. Eagerly ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Caretaker
Self Employed Services
01.2018 - 05.2025
- Assisted with daily care routines, ensuring comfort and safety for clients.
- Monitored client needs and communicated effectively to support caregivers.
- Maintained cleanliness and organization of living spaces for optimal environment.
- Learned to operate basic medical equipment under supervision for client health monitoring.
- Documented client progress and reported changes promptly to senior staff members.
- Participated in training sessions to enhance caregiving skills and knowledge of best practices.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Administrative Assistant
Bryant Electric
11.2017 - 06.2020
- Coordinated scheduling and logistics for executive meetings and site visits.
- Streamlined office operations by implementing digital filing systems and improving document retrieval processes.
- Managed vendor communications to ensure timely supply deliveries and service coordination.
- Prepared comprehensive reports and presentations for senior management review, enhancing decision-making efficiency.
- Oversaw office inventory management, optimizing resource allocation and reducing waste through strategic purchasing decisions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
Secretary
Spartan Transportation
01.2010 - 02.2012
- Organized office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling and appointment coordination for executives, optimizing time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Facilitated internal and external communications, fostering positive relationships with stakeholders.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Cashier, Customer Service Manager, Photo Lab Tech
Walmart
01.2006 - 12.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawer, ensuring accurate cash handling and reporting.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new staff on cash handling procedures and customer service best practices.
- Monitored inventory levels at checkout, providing recommendations for stock replenishment.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Learned duties for various positions and provided backup at key times.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Accounting And Finance
South Plains College
Levelland, TXHigh School Diploma -
Levelland High School
Levelland, TX05-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Filing
- Strong problem solver
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Excel spreadsheets
- Invoice processing
- Multi-line phone systems
- Client relations
- Workflow optimization
- Letter preparation
- Payroll and budgeting
- Verbal and written communication
Timeline
Caretaker
Self Employed Services
01.2018 - 05.2025
Administrative Assistant
Bryant Electric
11.2017 - 06.2020
Secretary
Spartan Transportation
01.2010 - 02.2012
Cashier, Customer Service Manager, Photo Lab Tech
Walmart
01.2006 - 12.2009
No Degree - Accounting And Finance
South Plains College
High School Diploma -
Levelland High School