April Webster

• Assisted customers in detailing service needs and expectations.
• Documented service requests accurately to facilitate workflow.
• Coordinated with technicians to schedule timely vehicle repairs.
• Maintained organized records of customer interactions and transactions.
• Communicated service updates clearly to customers during repairs.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Presented different repair options to customers to help each person make appropriate choices.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

• Provided expert guidance on parts compatibility and specifications to support customer inquiries.
• Trained new team members on parts identification processes and best practices for inventory management.
• Coordinated with repair technicians to prioritize urgent part requests, improving overall service response times.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.

Managed the older inventory in 19 locations and moved them out quarterly to make room for New inventory.

Helped out in every store on day to day operations when needed

Dispatched Drivers