April Wells
Chattanooga,TN
Summary
Dynamic professional with extensive experience in patient scheduling and claims management at Hamilton Health Care Systems. Demonstrated success in enhancing operational efficiency and building strong patient relationships through effective communication and problem-solving. Committed to delivering exceptional service while ensuring compliance and financial accuracy.
Overview
9
9
years of professional experience
Work History
Clerical Office Support II
Galen Hepatology
10.2024 - 10.2025
- Manage EMRs accurately
- Verify Insurances, collect co-pays, and deductibles accordingly
- Greet and check in/out patients
- Process financial reports that reflect daily cash flow
- Referrals / Medical Records
- Answered Phones
- End of day tasks - preparing for the following business day
Medical Office Receptionist
Liberty Healthcare Partners
09.2023 - 04.2024
- Manage EMRs accurately
- Verify Insurances, collect co-pays, and deductibles accordingly
- Greet and check in/out patients
- Process financial reports that reflect daily cash flow
- Referrals / Medical Records
Patient Service Representative
Tennessee Oncology
Chattanooga, TN
11.2022 - 09.2023
- Patient Discharge Planning
- Front Check In / Out
- Medical Records
- Handled all patient referrals
Scheduler / Senior Registrar / Financial Clearance Representative
Hamilton Health Care Systems
Dalton, GA
06.2016 - 09.2022
- Plan, coordinate and schedule Outpatient Radiology Diagnostic Testing for multiple facilities with Hamilton Health Care Systems utilizing scheduling system, Cerner, Sorian Financials & Sorian Clinicals.
- Ensure timely coordination and scheduling of diagnostic testing exams, procedures and surgeries.
- Receive requests and referrals from providers for specific diagnostics and follow up procedure(s), surgery and estimated urgency for such scheduling.
- Coordinate with multiple functions and factors to schedule date for procedure based on prioritized need and risk assessment. Communicate with patient, facilities, and physicians to plan equipment, staffing and availability. Schedule accordingly within Sorian Financials utilizing Sorian Clinicals to determine when to appropriately schedule the patient's appointment based on insurance guidelines for payment processing.
- Completes required registration and pre-registration for multiple facilities with Hamilton Health Care Systems: HMC- Outpatient, HPI, & HDC;HMC- ED Registration.
- Complete analysis and provide estimates for procedures including Surgical procedures.
- Notifies and assists with obtaining prior authorization of planned test, procedure, and / or surgery.
- Claims Management for denials with incorrect, missing or unacceptable diagnosis codes, correct error, and submit for billing purposes.
- Process POS payments through Bank of America payment center.
- Greeted patients professionally both in person and on the phone; quickly answering questions or properly referring questions and issues to the appropriate provider box.
- Optimized provider schedules and provided satisfactory patient care needs with efficient scheduling; pacified patients by anticipating anxieties and effectively answering questions regarding provider schedule delays.
- Ensured proper updating of patient records; verified financial records, ensuring proper authorizations received accordingly; collected patient charges while filing and expediting third party claims.
Education
Certificate of Graduation -
T.R.E.E.S
Chattanooga, TN01.2007
Diploma -
Murray County High School
Chatsworth, GA01.2001
Some College (No Degree) - Drug Screen Administration
Administering Drug Screens
SweetwaterSkills
- Electronic medical records
- Insurance verification
- Patient scheduling
- Claims management
- Financial reporting
- Customer relationship management
- Patient discharge planning
- Referral coordination
- Communication skills
- Conflict resolution
- Problem solving
- Team collaboration
- Analytical thinking
- Attention to detail
- Time management
- MS office
- Team building
- Active listening
- Decision-making
- Social perceptiveness
- Team management
- Written communication
- Relationship building
- Verbal communication
- Remote office availability
- Basic math
- Professional demeanor
- Friendly, positive attitude
- Staff development
- Inventory management
- Operations management
- Coaching and mentoring
- Risk management
- Expense tracking
- Networking strategies
- Recruiting and interviewing
- Employee onboarding
- Regulatory compliance
- Revenue management
- Performance evaluations
- Task delegation
- Work prioritization
- Budget control
- Financial records oversight
- Staff training and development
- Verbal and written communication
References
References available upon request.
Timeline
Clerical Office Support II
Galen Hepatology
10.2024 - 10.2025
Medical Office Receptionist
Liberty Healthcare Partners
09.2023 - 04.2024
Patient Service Representative
Tennessee Oncology
11.2022 - 09.2023
Scheduler / Senior Registrar / Financial Clearance Representative
Hamilton Health Care Systems
06.2016 - 09.2022
Certificate of Graduation -
T.R.E.E.S
Diploma -
Murray County High School
Some College (No Degree) - Drug Screen Administration
Administering Drug Screens