April Pappin
Cleveland,OH
Summary
Skilled in managing and processing customer orders with efficiency and accuracy. Have experience in maintaining detailed records, coordinating with logistics for timely delivery, and ensuring customer satisfaction through effective communication. Possess strong organizational skills and ability to multitask under tight deadlines. Contributed to streamlining order processing procedures, resulting in improved workflow and customer feedback.
Overview
14
14
years of professional experience
Work History
Deal Processor
Ohio Business Machines
Cleveland, OH
09.2021 - Current
- Developed strategies for improving processes related to deal processing operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Created spreadsheets to track data entries.
- Created Equipment orders for new deals that came through.
- Order fulfillment/invoicing once equipment was delivered.
Accounts Receivable Clerk
Ohio Business Machines
Cleveland, OH
02.2016 - Current
- Assisted in month-end closing activities such as preparing journal entries and reconciling accounts.
- Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
- Processed monthly payments and researched payment discrepancies.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled daily cash receipts with bank deposits.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Managed timely invoicing of clients and ensured accurate billing details.
- Processed credit memos and adjustments according to company policy.
- Prepared monthly reports on collections activity and progress.
Accounts Receivable Clerk
Saw Service & Supply
Linndale, OH
10.2013 - 02.2016
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed front desk duties including answering phones and responding to emails.
- Performed clerical duties such as filing documents, answering phones.
- Processed invoice payments and recorded information in account database.
- Processed and sent invoices, adjustments, and credit memos to customers.
Restaurant Hostess
Angelo’s Pizza
Lakewood, OH
06.2011 - 05.2015
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Provided menus and answered questions about menu items and specials.
- Verified accuracy of orders before delivering them to customers' tables.
- Greeted customers and escorted them to their tables.
Education
High School Diploma -
Lakewood High School
Lakewood, OH06-2013
Skills
- Time management
- Data entry
- Order fulfillment
- Accounts reconciliation
- Invoicing accuracy
- Payment processing
- Process improvement
- Problem solving
- Attention to detail
- Staff training
- Proficient in E-Automate
- Multitasking
Timeline
Deal Processor
Ohio Business Machines
09.2021 - Current
Accounts Receivable Clerk
Ohio Business Machines
02.2016 - Current
Accounts Receivable Clerk
Saw Service & Supply
10.2013 - 02.2016
Restaurant Hostess
Angelo’s Pizza
06.2011 - 05.2015
High School Diploma -
Lakewood High School
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