Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

STEVE GARCIA

Albuquerque,NM

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience

Work History

Account Manager

Cellular Sales Verizon
10.2017 - 07.2022
  • 02Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Liaised between account holders and various departments.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Expanded sales by 20% year over year by facilitating client satisfaction and renewing customer relations

Store Manager

VERIZON GOWIRELESS
01.2011 - 10.2017
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies

Kiosk Manager

SAMS CLUB MOBILE
01.2007 - 01.2011
  • Managed team of full-time and part-time staff, trained new workers and monitored performance
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets
  • Communicated product details and demonstrated benefits to connect with customers and complete sales
  • Provided useful product guidance to assist customers with buying decisions
  • Recognized for surpassing sales quota by 20% year over year.

Education

High School Diploma -

Sandia High School
Albuquerque, NM
05.1992

Skills

  • Account verification
  • Order management
  • Cost reviewing
  • Trade requirements
  • New account creation
  • Product and service sales
  • Database Management
  • Forecasting abilities
  • Relationship building and management

Timeline

Account Manager

Cellular Sales Verizon
10.2017 - 07.2022

Store Manager

VERIZON GOWIRELESS
01.2011 - 10.2017

Kiosk Manager

SAMS CLUB MOBILE
01.2007 - 01.2011

High School Diploma -

Sandia High School

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STEVE GARCIA